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What are we all about?

What are our values?

  • We’re bold
  • We graft
  • We’re curious
  • We give a sh*t
  • We’re genuine

Who do we work with?

What’s the Customer Support Specialist role all about?

What are the key responsibilities?

  • Live Chat support management
  • Responsible for all support tickets
  • Responsible for front-line customer support calls
  • Working closely with other departments to ensure completion of a ticket within agreed Service Level Agreements (SLA)
  • Investigating and managing client issues and queries
  • Follow the Customer Success Process
  • Have regular screen share calls with customers

What would Orlo love from you?

  • Without sounding cliche, we’re looking for someone whose organisational skills are next to none, who loves working in a structured way and who has no problem working to deadlines in a fast-paced environment.
  • A desire to really ‘own’ your role, taking your accountabilities and responsibilities in your stride.
  • Some experience of working in the social media industry would be great, but it isn’t essential.
  • An understanding of CRM platforms – bonus if you’re a Microsoft Dynamics 365 whizz.
  • A truly customer-centric person, who’ll go above and beyond to delight their customers.
  • We’d love it if you’ve previously worked in a technology or SAAS business, but it’s not a deal-breaker if you haven’t.
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Why will you love Orlo?