Digital Engagement Masterclass – Birmingham

Orlo (formerly SocialSignIn) teamed up with comms2point0 to bring you a brand new free learning event focused on showcasing the best public sector comms and customer engagement. Over 100 comms pros joined us to hear from innovative public sector organisations and inspiring speakers as they shared their stories and successful strategies.

At the Birmingham edition of the Digital Engagement Masterclass delegates heared from Derbyshire County Council and Derbyshire Constabulary on “Lessons from Whaley Bridge: How digital helped avert a crisis”. Bournemouth, Christchurch and Poole Council with a case study on the rebrand and relaunch of a new unitary authority, and how the DVLA is digitising new campaigns. We will also took a peek over the fence to see what we can learn from the private sector.

Below you can discover a treasure trove of behind the scenes insights, best practices and compelling stories.



Welcome to Digital Engagement Masterclass Bham
Stuart Banbery, Marketing Director, Orlo. Darren Caveney, Creator, comms2point0

Building an Engaging Digital Presence
Richard Shilton, ex Customer Service leader at Virgin Trains, Yopa and Greene King

Lessons from Whaley Bridge: How digital averted a crisis
Julie Odams, Derbyshire County Council + Donna Jordan, Derbyshire Constabulary 

The Brand Development and launch of a new Unitary Authority
Georgia Turner, Bournemouth, Christchurch and Poole Council

Communications and Customer Services: getting them to speak as one social voice
Jarrod Williams, Communications Manager, Bromford

Tax it or Lose it
Elin Price + Liz Rees, DVLA

Reach, engage and inspire more of your communities when and where they need you most. Discover the Orlo ecosystem used by hundreds of leading public sector organisations and what it can do for you.


Check out all the social coverage and conversations from #OrloMasterclass


Download your own copy of the “Public Sector Digital Engagement Guidebook 2019”, featuring independent research and contributions from comms2point0, Loughborough University, the Digital Policing Portfolio, and Together Housing.