A completely new and unique event dedicated to helping you create powerful online customer experiences and marketing ROI.

We teamed up once again with event partners the UK Contact Centre Forum and comms2point0 to bring you an event full of the biggest, most innovative brands and inspiring speakers to share how they developed market-leading online customer experiences and marketing strategies.

Discover all the event resources, recorded presentations and materials to help supercharge your online presence for 2019.



Welcome to Future CX Leeds
Stuart Banbery, Marketing, Communications and Digital Customer Experience Director, Orlo

Future Digital Engagement
Ben Nimmo, Founder & Chief Technology Officer, Orlo

Revolutionising the Small Sided Game
Corrie Davidson, Marketing Communications Executive, Goals Soccer Centres

Your Water Your Life: content, customers and changing behaviours
Andrew Walker, Head of Comms, Scottish Water

Social media for customer services
Nick Moore, Digital Development Officer, Leeds City Council

Harnessing the power of Social Media & actionable Customer Insight
Richard Bassinder, Social Media Manager, Yorkshire Building Society

How to build and manage a leading online presence
Rich Shilton, previously Head of Social Media for Virgin Trains

Wellbeing & emotion management
Matt Fowler, Head of Inspiration, Incredible Thinkers

Reach, engage and inspire more of your customers when they need you most. Discover the Orlo ecosystem used by hundreds of leading brands.


Check out all the social coverage and conversations from #OrloFCX


Download your own copy of the “Emotive CX Trends 2019” ebook that was launched at Future CX London. Featuring independent research and contributions from Virgin Trains, Thames Water and comms2point0.