giffgaff use Twitter to build and engage with a loyal community of fans. 14 Jun - 40 min watch
This webinar with National Express looks at how to respond to changing consumer customer service needs - and how embracing social media can help to drive customer satisfaction, channel-shift and cost savings.
Stuart oversees all brand, marketing and customer comms at Orlo. At weekends he can be found running around in lycra competing in triathlon.
Customer Services Manager
A customer services and social media specialist with 5 years of experience at National Express.
Want all the social media and communication resources you will
ever need, sent right to your inbox - the minute they're hot off the presses?
Sounds good right? You should probably subscribe then?