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How National Express embedded award winning social customer service

This webinar with National Express looks at how to respond to changing consumer customer service needs - and how embracing social media can help to drive customer satisfaction, channel-shift and cost savings.

Your presenters

Stuart Banbery

Marketing Director

Stuart oversees all brand, marketing and customer comms at Orlo. At weekends he can be found running around in lycra competing in triathlon.

Samantha Cox

Customer Services Manager

A customer services and social media specialist with 5 years of experience at National Express.