Discover the story of how National Express has transitioned from traditional customer service to digital communications – driving value up and costs down.
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Discover how the role of the contact centre has changed in modern businesses and how operational changes deliver award-winning digital customer service.
Discover how to reduce your cost to serve by almost 50%, how to make digital interactions warm, personal and human and
how to raise awareness and champion the work of the contact centre.
Find out how the contact centre successfully collaborates and integrates with the wider business and discover some of the tools you need to achieve your digital customer service vision.
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