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How National Express use live chat to deliver world class online CX

Award-winning coach operator, National Express, leads this webinar to reveal insights into their online customer experience successes when adopting channels such as live chat. They will also share their wider digital journey to date and how to manage rising customer expectations and shifting trends.

Your presenters

Stuart Banbery

Marketing Director

Stuart oversees all brand, marketing and customer comms at Orlo. At weekends he can be found running around in lycra competing in Triathlon.

Sam Cox

Contact Centre Manager

A customer services and social media specialist at National Express.