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How Virgin Trains embedded awesome social media

Discover how Virgin Trains, created a social media presence that is the envy of brands around the globe.

Your presenters

Stuart Banbery

Marketing Director

Stuart oversees all brand, marketing and customer comms at Orlo. At weekends he can be found running around in lycra competing in triathlon.

Richard Shilton

Head of Social Customer Service

Customer service professional with substantial team management experience in contact centre and social media environments.