Microsoft Social Engagement has gone…

 

For users of Microsoft’s Social Engagement application, the feature’s discontinuation earlier this year presents a particular conundrum

 

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Let's book a demoLive chat our team

Microsoft Social Engagement has gone…

 

For users of Microsoft’s Social Engagement application, the feature’s discontinuation earlier this year presents a particular conundrum

 

Orlo - G2 Crowd High Performer Winter Badge

Let's book a demoLive chat our team

…Meet Orlo!

 

Microsoft’s Social Engagement feature, which enabled Microsoft Dynamics users to carry out basic social listening – provided insight around direct brand mentions, customer feedback, and discussions regarding specific keywords or topics.

With this real-time data no longer available as part of the Microsoft Dynamics package, many will be left wondering how they can seamlessly replace Social Engagement and still surface the same level of insight.

Thankfully, we have a solution! Orlo’s Dynamics 365 integration not only matches Microsoft’s Social Engagement capabilities, but truly exceeds them to enhance your tech stack.

Our deep integration enables brands to elevate social media insights by combining them with the rich data held within Dynamics 365. By bringing both systems together, you’re increasing efficiency and reducing the time it takes for employees to carry out their everyday tasks as their need to toggle between platforms is eliminated.

 

 

Dynamics in Orlo

Orlo has built a deep, seamless integration that allows Microsoft users to view Dynamics data in Orlo’s social media management platform, as well as create and update cases, and create contacts. It’s also a malleable integration that can be further built upon and further customised.

 

Orlo in Dynamics

The integration improves efficiencies by reducing the need for agents to switch between multiple systems. A unified customer view removes siloed data and ensures all agents are working from the same customer record. There will be no more copy and pasting, reducing errors and improving audit ability by updating cases with relevant messages direct from Orlo. Full data compliance is delivered as no data is stored in the plugin.

 

Orlo in Dynamics

The integration improves efficiencies by reducing the need for agents to switch between multiple systems. A unified customer view removes siloed data and ensures all agents are working from the same customer record. There will be no more copy and pasting, reducing errors and improving audit ability by updating cases with relevant messages direct from Orlo. Full data compliance is delivered as no data is stored in the plugin.

 

Integration features…

Quickly and securely link social accounts to Dynamics Contacts

Set either B2B accounts or B2C contacts

Always view most up to date CRM-data about your customers

Easily view, update and create cases within Dynamics

Simple setup allows you to only show the data fields that matter to you and your agents

Full data compliance – all data is pulled in real-time from the social networks

Book a Demo

See Orlo’s Dynamics365 social media solutions in action, book your demo below.