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Orlo launches two new Microsoft integrations for improving customer experience

19th January 2021

Orlo, a leading UK platform for managing digital conversations and a Microsoft’s Independent Software Vendor (ISV) Connect partner, announces a new Microsoft Power BI and Power Automate integration into its platform. Orlo’s digital conversations solution creates a tech stack for improving customer service and marketing capabilities.

Orlo became an ISV in 2019 and began development on a solution that can connect into Dynamics 365 to enhance its capabilities. Customers can now combine the customer experience features of Orlo’s integration with Power BI insights to create customisable dashboards, gain insights into their data, improve performance and efficiencies, and share visibility across their business. Customers can also leverage Orlo’s integration with Power Automate to connect apps, push and pull information, and increase functionality.

“Being an ISV ensures that Orlo can continue to offer technology that empowers our customers to deliver amazing customer service and maximise social marketing opportunities”, said Orlo Managing Director Phil Evans. “By expanding our integrations with Microsoft products, our customers can transform their digital processes, see data from across their business without switching screens, remove siloed data, reduce human error, and improve customer service.

“With the discontinuation of the Dynamics 365 Social Engagement tool last year, Orlo has stepped in to offer former users of this tool a single platform for all digital conversations, as well as social listening and competitor analysis.”

“Companies like Orlo are adding great value to their customers by integrating with Microsoft products,” said Toby Bowers, General Manager, Business Applications Group, Microsoft Corp. “Orlo’s product integrations help Microsoft customers engage with their audiences and improve digital customer experiences by providing access to the right data at the right time.”

Industry-leading brands such as Bromford Housing have discovered how Microsoft IP CoSell partner Orlo leverages Microsoft technology to elevate their digital practices.

Orlo’s solutions are also available on the Microsoft Azure Marketplace and AppSource.

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