Skip to main content
On Demand Webinar

Lessons learned from the ultimate crisis

Webinar details

21st July 2020
50mins
Public Sector
Engagement

About this webinar

Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them to pivot and test their well laid crisis management plans in earnest, others have found their digital engagement strategies wanting.

Discover:

  • How to leverage your digital channels to become your front-line during a crisis
  • The pitfalls to avoid, secrets to success and key lessons learned from Covid-19
  • Why timing is everything but accuracy is essential
  • How to listen and monitor activity online to inform your approach
  • Some of the technical innovations that help developed as a result of the pandemic
  • Best practice case studies from Microsoft and Orlo clients across every major sector
  • Practical steps you can take to plan ahead and crisis proof your digital engagement strategy

Speakers

David Bailey

Head of Communications for National Enabling Programmes & NPCC Social Media & Digital Engagement Strategic SMEs

David Reid

Architect/Technical Specialist, Business Applications at Microsoft

Richard Shilton

Head of Customer Success at Orlo

Want to know more?

Take a look at these resources

Resources

Public Sector Approach to Community Engagement 2023

We've taken a look at the state of the nation to see what 2023 has in store for the public sector.
Customer Stories

Bromford Logo

Empower customers to self-serve 24/7

Read about how the housing association is deflecting demand by empowering customers to self-serve with Orlo.
Resources

How to create social media content that shines

Our guidebook is full of tips and tools to help you with low-cost content creation for your digital channels!