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On Demand Webinar

The Omnichannel Contact Centre – from aspiration to reality

Webinar details

10th November 2020
Customer Experience

About this webinar

  • The importance of consistent, personalised customer experience across contact channels
  • The realities of triaging customers during a pandemic
  • Why Social Customer service is more important than ever
  • The barriers customers face to accessing services and how to overcome them
  • How to analyse customer service and social media strategies and know when to make a change
  • The technology behind customer experience success, current trends and innovations which will soon be table stakes in the contact centre environment


Chris Roberts

Head of Contact Centre at Ocado

Hardeep Johal

Head of Product at Orlo

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