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On Demand Webinar

Unifying Customer Service & Marketing

Webinar details

29th September 2021
1hr 6 mins
Travel & Transport
Customer Experience

About this webinar

  • Why it has been historically so hard to break the silos between service and marketing in major organisations
  • The invaluable insights and feedback that service staff are able to provide marketing teams to improve their customer understanding
  • The indisputable benefits of CX that arise from improved customer service and marketing collaboration
  • Tips to help leaders better achieve unification between their organisation’s service and marketing functions


David Child

Head of PR and Brand at Thomas Cook

Nick Lygo-Baker

Founding Director at Paradigm CX Ltd

Richard Shilton

Head of Customer Success at Orlo

Chris Ward

Editor at

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