Skip to main content
On Demand Webinar

Unifying Customer Service & Marketing

Webinar details

29th September 2021
1hr 6 mins
Travel & Transport
Customer Experience

About this webinar

  • Why it has been historically so hard to break the silos between service and marketing in major organisations
  • The invaluable insights and feedback that service staff are able to provide marketing teams to improve their customer understanding
  • The indisputable benefits of CX that arise from improved customer service and marketing collaboration
  • Tips to help leaders better achieve unification between their organisation’s service and marketing functions

Speakers

David Child

Head of PR and Brand at Thomas Cook

Nick Lygo-Baker

Founding Director at Paradigm CX Ltd

Richard Shilton

Head of Customer Success at Orlo

Chris Ward

Editor at MyCustomer.com

Want to know more?

Resources

Public sector approach to community engagement 2023

We've taken a look at the state of the nation to see what 2023 has in store for the public sector.
Customer Stories

Bromford Logo

Empower customers to self-serve 24/7

Read about how the housing association is deflecting demand by empowering customers to self-serve with Orlo.
Resources

How to create social media content that shines

Our guidebook is full of tips and tools to help you with low-cost content creation for your digital channels!