by Jack Fox
In the world of the public sector, where resources are scarce and demands are high, crafting a campaign can be tough. But here’s something exciting: The UK’s Government Communications Service (GCS) has developed the OASIS framework, a model specifically designed for the public sector. Following the steps within the OASIS framework helps bring consistency and clarity to the campaign planning process.
So What is The OASIS Framework?
The OASIS framework is a strategic tool designed to enhance the precision and effectiveness of campaign planning. It is structured around five key stages:
1. Objectives
2. Audience and insight
3. Strategy and ideas
4. Implementation
5. Scoring and evaluation
O | Objectives
The success of any campaign lies in clear and well-defined objectives, that outline the intended goals of your communications activities. Your communication objectives should help to support the policy aim and make sure to outline the role that individual activities or channels will play in achieving the objectives.
The objectives should be Specific, Measurable, Achievable, Relevant, and Time-bound (SMART). By following the SMART approach, you lay the foundation for a well-structured and purpose-driven campaign. Ideally, your objectives should be numerical where possible, focused on outcomes of the campaign rather than outputs.
Tip: Not sure where to start? Use Orlo’s Benchmarking to get a glimpse of what other organisations in your sector are doing to engage with their communities.
A | Audience Insight
Effective communication hinges on an understanding of your citizens and the wider community. Personalisation is essential for engaging modern audiences. By conducting thorough audience research and collecting data-driven insights, you can gain a profound understanding of their needs, preferences, and motivations.
Tailoring your communications to your community through community research and data insights is crucial for creating impactful campaigns.
Tip: Utilise Orlo Insights to gain valuable insights about your community. Orlo utilises AI to analyse data and transform it into actionable knowledge. Gain a clear understanding of your community’s preferences, challenges, and goals, allowing you to refine your campaigns accordingly.
S | Strategy and ideas
Use this community insight to help you guide your approach, you will also need to take into account channels of choice, campaign messaging, and partners/influencers.
Diversify your communication channels to expand your campaign’s reach while maintaining a consistent and coherent message. Maintaining your organisation’s brand identity is crucial to building trust and authenticity helping to set your campaign apart from the crowd.
Tip: Orlo’s Content Calendar can help you ensure consistent engagement across all of your chosen channels, ensuring you stay connected with your community at precisely the right time.
I | Implementation
Once your approach has been defined, it’s time to lay out how your communications are going to be delivered. Develop a detailed campaign plan, assign responsibilities to team members, and allocate resources wisely. Collaboration with influencers and strategic partners can extend your campaign’s reach and impact.
In the public sector, where resources can be stretched, consider cost-effective approaches like partnerships and public relations. Stay flexible and adaptable to address challenges and seize opportunities as they arise. A well-executed campaign sets the stage for success.
Tip: The Orlo Inbox brings together all of your digital conversations, making it easier to support your audience when they need you most. Whether your interactions occur on social media, live chat, WhatsApp, or SMS, the Orlo Inbox helps to empower you and your team to deliver exceptional customer service all within one platform.
S | Scoring and Evaluation
The journey doesn’t end with implementation; it’s an ongoing process of improvement. Continuous learning and evaluation are crucial to refining your campaigns for maximum impact. Measure your campaign’s outcomes against your objectives using both qualitative and quantitative metrics.
Analyse behavioural data and gather feedback from stakeholders to gain valuable insights. Embrace tools and frameworks that align with your objectives and resources. This iterative process empowers you to fine-tune your strategies and optimise the effectiveness of your future campaigns.
Tip: With Orlo’s Performance Analytics you can monitor the metrics that matter to gain an understanding of what resonates with your community so you can do more of what works. Pre-built reports combine data from across your channels to give you a full picture of your marketing and customer service efforts.
Key Takeaways
1. Set clear and specific objectives, linking them with your organisation’s broader mission.
2. Understand your community through research and data-driven insights.
3. Create a strategy that aligns content with objectives and the audience journey.
4. Implement campaigns with planning, collaboration, and adaptability.
5. Embrace continuous learning and evaluation to refine and elevate your campaigns.
Jack Fox
Senior Digital Consultant
As Senior Digital Consultant at Orlo, Jack is passionate about helping public sector organisations connect with the citizens they serve by working with them to develop and enhance their digital engagement strategies.
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