Orlo for Central Government
Using social to keep the public informed
Ensuring citizens are informed is vital to keeping the country running. Orlo helps Central Government organisations to engage with citizens across the nation, deliver real-time customer service and build trust with the public.
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Improve
Harness the power of social to get the right information to the right people on the right channels, reducing the spread of misinformation.
Grow
Build public trust
Pair social listening with powerful analytics to understand the sentiment, emotion and voice of the nation to inform your comms strategy.
Deflect
Manage inbound demand
Turn your social accounts into responsive customer service channels to manage inbound interactions and deflect demand.
Campaign Management
See public engagement grow
Misinformation can spread like wildfire. Ensure the truth always wins by harnessing the power of social media to broadcast information across the nation. Use Orlo to schedule, manage and analyse campaigns so you can optimise and see impressions, reach and engagement grow!
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Reputation Management
Gain the nation’s trust
When you’re holding the public’s purse strings, it’s essential to gain their trust. Use in-depth analytics to track public sentiment and emotion, listen to the voice of the nation and understand their thoughts on the public services you’re delivering, so you can make data-driven improvements to your comms strategy.
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Demand Deflection
Handle high levels of demand
Responding to thousands, maybe even millions of citizen enquiries every single year is a serious task. Pair your team with our tech and allow our chatbot to take off some of the load by deflecting demand – decrease resolution times, reduce cost to serve and keep the public satisfied.
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Performance Analytics
Provide great citizen experience
Use Orlo’s unified reporting solution to bring your social customer service interactions together with your CRM data, giving your agents a clear view of each case. Monitor customer service SLAs from within the platform to ensure you provide top notch CX!
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