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Orlo for Central Government

Using social to keep the public informed

Ensuring citizens are informed is vital to keeping the country running. Orlo helps Central Government organisations to engage with citizens across the nation, deliver real-time customer service and build trust with the public.

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Grow public engagement

Harness the power of social to get the right information to the right people on the right channels, reducing the spread of misinformation.


Build public trust

Pair social listening with powerful analytics to understand the sentiment, emotion and voice of the nation to inform your comms strategy.


Manage inbound demand

Turn your social accounts into responsive customer service channels to manage inbound interactions and deflect demand.

Campaign Management

See public engagement grow

Misinformation can spread like wildfire. Ensure the truth always wins by harnessing the power of social media to broadcast information across the nation. Use Orlo to schedule, manage and analyse campaigns so you can optimise and see impressions, reach and engagement grow!

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Reputation Management

Gain the nation’s trust

When you’re holding the public’s purse strings, it’s essential to gain their trust. Use in-depth analytics to track public sentiment and emotion, listen to the voice of the nation and understand their thoughts on the public services you’re delivering, so you can make data-driven improvements to your comms strategy.

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Demand Deflection

Handle high levels of demand

Responding to thousands, maybe even millions of citizen enquiries every single year is a serious task. Pair your team with our tech and allow our chatbot to take off some of the load by deflecting demand – decrease resolution times, reduce cost to serve and keep the public satisfied.

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Performance Analytics

Provide great citizen experience

Use Orlo’s unified reporting solution to bring your social customer service interactions together with your CRM data, giving your agents a clear view of each case. Monitor customer service SLAs from within the platform to ensure you provide top notch CX!

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Seamless citizen engagement – naturally

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