How does Orlo help central government organisations communicate policy effectively?

Orlo helps central government organisations communicate policy by providing a centralised platform to publish consistent, accurate messaging across all social media channels simultaneously, monitor how the public is responding to policy announcements in real time, identify emerging concerns or misunderstandings before they escalate, and gather structured feedback through surveys and consultations. This enables government teams to refine their communications, respond to public concerns quickly and demonstrate that policy development is informed by genuine community input.

How can central government departments tackle misinformation about policy?

Central government departments can tackle misinformation by using social listening tools to monitor false narratives as they emerge across social media, news sites and online forums, responding rapidly with accurate government communications across all channels, and proactively publishing clear, accessible information ahead of anticipated misinformation. Orlo's real-time social listening and unified inbox tools help government teams stay ahead of misinformation and coordinate a fast, consistent response at a national scale.

Is Orlo listed on government procurement frameworks?

Yes. Orlo is listed on the Crown Commercial Service framework, the Digital Marketplace and G-Cloud, making it straightforward for central government departments, executive agencies and non-departmental public bodies to procure the platform. Orlo is also ISO27001 certified, Cyber Essentials Plus accredited and fully GDPR compliant, with UK-based servers ensuring all government data is stored securely in the UK.

How does Orlo support public consultations for central government?

Orlo's Voice of the Community tools enable central government organisations to design and distribute public consultation surveys at scale, gather responses across digital channels, monitor social media sentiment alongside formal consultation responses and synthesise feedback into clear, evidence-based reports. This gives policy teams a more complete picture of public opinion than traditional consultation methods alone, helping to ensure decisions are informed by the widest possible range of citizen views.

How can central government organisations use social listening to inform policy decisions?

Social listening enables government policy teams to monitor public conversation around specific issues, policies or services in real time - understanding how citizens feel, what concerns are emerging and how public opinion is shifting. Orlo's AI-powered Insights tool combines social listening and media monitoring to surface the themes, sentiment trends and key voices that matter most, turning large volumes of unstructured public conversation into actionable intelligence for policy makers.

How does Orlo help central government manage digital communications across multiple departments?

Orlo provides a centralised platform where multiple teams and departments can manage their social media channels, content approval workflows and inbound messages from one place, with defined roles and permissions ensuring each team maintains control of their own communications while benefiting from shared infrastructure and consistent governance. This reduces duplication, improves coordination during cross-government campaigns and ensures a more consistent citizen experience across all government touchpoints.

How does Orlo help central government demonstrate accountability and transparency?

Orlo's analytics and reporting tools give central government communications teams clear data on reach, engagement, sentiment and response times, making it straightforward to demonstrate the impact of their communications activity to ministers, permanent secretaries and select committees. The platform's social archiving capability ensures all government social media activity is retained and searchable, supporting transparency obligations and freedom of information requests.

Home — Sectors ideal for Orlo — Community Engagement Platform for Central Government

Community Engagement Platform for Central Government Organisations

Q: What is a community engagement platform for central government?

A community engagement platform for central government is software that helps government departments, executive agencies and non-departmental public bodies manage digital communications, listen to public sentiment, gather citizen feedback and communicate policy at scale. It combines social media management, public surveys, social listening and digital customer service tools in one place, enabling central government organisations to demonstrate democratic accountability, build public trust and ensure their communications reach and resonate with the communities they serve.

Community Engagement tools to boost democratic accountability, increase responsiveness, improve efficiency and build public trust in central government.

Supporting 400+ public sector clients.

Building trust with 51 million citizens.

Handling over 125 million conversations.

Improve public engagement

See who uses Orlo

Built with centralfederal government in mind

We’re proud to be trusted by .

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The opportunity

The UK’s leading platform for central government audience engagement.

Orlo’s Community Engagement Platform enables central government organisations to capture the voice of their communities, understand the feedback shared in real time and to take positive, demonstrable action. Whether it’s communicating new policies and how that impacts the public, sharing community advice, or ensuring services are accessible to all, Orlo equips central government organisations to proactively communicate with their communities and demonstrate they are listening.

By uniting engagement, surveys, social listening and insight in one place, Orlo helps central government organisations to build trust, drive evidence-based change, and deliver community focused outcomes.

Manage and measure your community engagement, all from one place.

Capture direct, indirect and inferred feedback. So you can listen to your community.

Engage citizens one on one or close the loop with everyone at the same time.

The Orlo solution

Orlo works with many central government organisations supporting them with their community engagement in three key areas

1. Social media management

Orlo helps Central Government organisations manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised real time communication.

The Orlo platform allows Central Government organisations to manage social media more effectively, engage communities at scale by launching campaigns and measuring their impact, respond quickly to residents and tackle misinformation before it spreads. By centralising digital communication across teams and capturing real-time public sentiment, they can gain greater insight into the needs and concerns of their communities. This enables them to build trust, improve service outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.

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2. Voice of the community

Orlo helps central government organisations gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring to inform better decisions.

Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help councils gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decision-making. By actively involving communities in the conversation they can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.

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3. Customer service

Orlo helps central government organisations respond faster, save money, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.

Orlo’s customer service tools, including chatbots, live chat, whatsapp and sms and the centralised inbox, help central government teams respond more quickly to resident enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, councils can deliver services that are faster, more accessible and easier to manage. These tools also help demonstrate that they are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.

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Easily connect all of your social media platforms

Orlo integrates with a range of social media platforms & business software so you have everything you need in one place.

Orlo integrations

Nextdoor

Be a part of the conversations that matter by creating, scheduling and posting content to Nextdoor. Share timely, geo-targeted, hyper-local content with the citizens you want to engage the most.

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Facebook

Draft, schedule and publish Facebook posts, including images and videos. Target based on age, location, gender and relationship status, boost your most important updates and access all of your stats. Option to add Chatbot.

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Draft, schedule and publish your organisations updates, including images and videos. Interact on LinkedIn messaging and groups and boost your most important updates, then view your all important stats.

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Instagram

Draft, schedule and post Instagram videos, images, reels and carousels, reply to comments on posts and respond to DMs to keep the conversation flowing. Then use Orlo Analytics to view your all important stats.

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TikTok

Use the power of video to engage your audience on TikTok. Draft, schedule and post videos directly to the platform or add your videos to the asset library for future use. Use Orlo’s Analytics to view all your stats.

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X

Draft, schedule and post posts including images and videos. Create threads, respond to replies and DMs. Take your engagement a step deeper and send surveys or set up Chatbot to answer your FAQs.

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YouTube

Engage your audience on YouTube by scheduling and posting videos. Respond to comments, store your videos for the future in the asset library and use analytics to view your all important stats.

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Bluesky

This emerging social media channel offers public sector organisations and their audiences an alternative to traditional networks, with an emphasis on user control, privacy and freedom of expression.

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Threads

Engage with your community on one of the newest social networks around. Getting in front of this new, growing audience couldn’t be easier with Threads management through Orlo.

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Everything your team needs to engage, listen and respond

Insights reporting

UtilizeUtilise AI-powered listening and reporting to turn insight into action.

Surveys

Capture direct, indirect and inferred feedback. So you can listen to all of your community.

Unified Inbox

See all of your digital conversations together in one simple inbox.

Trust Indicator

Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.

Automation

Efficiently managing your inbound digital and social messages with automation.

Benchmarking

Understand what’s happening within your sector and how you compare at a glance.

Social Listening

Listen to and understand the needs of your community with social media listening.

Analytics

Interpret your data and create impactful reports that show the value of your work.

Content Calendar

Plan, create, approve, schedule and manage all of your campaigns in one place.

Content Creation

Use our content creation tools to publish engaging, relevant and timely content.

Auditing

View the end-to-end history of all your social activities with auditing.

Reviews

Monitor, respond to, and amplify your reviews to understand what matters most to your community.

Generate

Drive time and cost efficiencies, whilewhilst ensuring you still reflect your organization’sorganisation’s tone of voice.

Post Boosting

Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.

Chatbot

Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.

Live Chat

Be there when your community need you most by responding instantly with Orlo’s live chat feature.

Orlo Insights

Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.

Media Monitoring

Monitor news sites, blogs, forums and online press across the web in real time.

Social Archiving

Archive social media posts with ease, archiving is built in to the Orlo platform as standard.

Scheduling Tools

Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.

See Orlo’s community engagement platform in action today.

Increase community engagement

Improve customer experience

Build trust

Schedule your demo

Listen to what our customers have to say about Orlo

“Orlo has been critical in our approach to streamlining our social media channels. Conversations are easier to find and sentiment a breeze to track. All that backed up with a powerful but easy to use content calendar has made our community AND content management a real pleasure.”

Matt Smart

Social Media Editor, STONEWATER

“Orlo gets my vote! As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly.

Carolyne M.

Digital Team Leader

“Orlo has been brilliant in developing their offer to the public sector, they are very keen to work with us, really understand our challenges, both strategic and tactical, about how we use their platform, but also the big challenges we’re facing as a sector and how they can really help us overcome those challenges and bring more opportunities to how we communicate with residents, how we understand our communities and how we do our work”

Michael Stringer

Director of Communications, Surrey County Council

“Orlo was that starting point for us to get some building blocks in place so we could really get to know what each platform does, how it operates and what our audiences want to see from us.”

Laura H.

Social and Digital Communications Manager, Wakefield Council

“Using Orlo has really helped streamline and simplify things for myself and my team. We have eight social media channels in total which are looked after by two teams, so it’s vital that we have a tool that lets us work collaboratively and Orlo provides that, with functions like approving posts, assigning inbox messages and being able to see a full scheduled Content Calendar of all our channels.”

Charlotte Burton

Digital Communications Specialist, Birmingham Women’s and Children’s NHS Foundation Trust

Read our customer stories

Request my demo

Here’s to what our customers have to say about Orlo

Matt Smart

Social Media Editor, STONEWATER

Carolyne M.

Digital Team Leader

Michael Stringer

Director of Communications, Surrey County Council

“Orlo was that starting point for us to get some building blocks in place so we could really get to know what each platform does, how it operates and what our audiences want to see from us.”

Laura H.

Social and Digital Communications Manager, Wakefield Council

Charlotte Burton

Digital Communications Specialist, Birmingham Women’s and Children’s NHS Foundation Trust

Read our customer stories

Request my demo

Meet some of the central government team

Jordan Smith

Senior Customer Success Manager

As Senior Customer Success Manager at Orlo, Jordan is dedicated to building strong partnerships with customers in central government and education, helping them deliver meaningful digital engagement. With 8 years of experience in customer success, he has supported organisations to raise awareness of policy changes, ensuring government departments can clearly communicate with the public, while also enabling schools, colleges and universities to act as hubs of information for students and parents alike. By focusing on outcomes that matter, Jordan helps his customers strengthen relationships, enhance communication and drive positive change for the communities they serve.

Meet the Orlo team

Meet the rest of the ‘orlonians’ dedicated to improving community engagement in the public sector.

Meet the team

Free guides to boost your community engagement

Orlo provides a whole host of resources to make sure our customers are at the top of their game when it comes to using our platform for community engagement. Our guides, webinars, tools and blogs all contain useful insights on how to get the most out of the Orlo platform and level up your community engagement.

Read our free guides

Join our free webinars

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Inspiring thought-leadership content

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Upcoming webinars and events

Community Engagement Platform for Central Government Organisations

Community Engagement tools to boost democratic accountability, increase responsiveness, improve efficiency and build public trust in central government.

Built with centralfederal government in mind

The opportunity

The Orlo solution

1. Social media management

Orlo helps Central Government organisations manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised real time communication.

2. Voice of the community

Orlo helps central government organisations gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring to inform better decisions.

3. Customer service

Orlo helps central government organisations respond faster, save money, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.

Easily connect all of your social media platforms

Nextdoor

Facebook

LinkedIn

Instagram

TikTok

X

YouTube

Bluesky

Threads

Everything your team needs to engage, listen and respond

Insights reporting

Surveys

Unified Inbox

Trust Indicator

Automation

Benchmarking

Social Listening

Analytics

Content Calendar

Content Creation

Auditing

Reviews

Generate

Post Boosting

Chatbot

Live Chat

Orlo Insights

Media Monitoring

Social Archiving

Scheduling Tools

Listen to what our customers have to say about Orlo

Here’s to what our customers have to say about Orlo

Meet some of the central government team

Jordan Smith

Meet the Orlo team

Free guides to boost your community engagement

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How real public sector organisations are using AI

How to make sure your AI search results are accurate

How to plain English your social media

How to segment your social media audiences

Recent Articles

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How to use AI to listen, understand and act without losing the human touch

Pacing the Frontier and Public Sector AI Governance

Pride in Place And Neighbourhood Boards: How To Communicate Participatory Budgeting To Residents

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Don’t miss out – stay in the know.

See Orlo in action.

The only community engagement platform designed for the public sector