Live Chat
Talk to your community instantly with Orlo’s live chat feature.
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
Collaborate with your team
Collaborating in Live Chat is ! Chats can be manually assigned or automatically ‘pushed’ to available agents so no one is kept waiting. With the ability to add notes against chats, provide more context to interactions. Plus, our CRM integration enables you to add chat data to your CRM records, so your agents are always in the know.
Customise your live chat widget
Ensure every bit of your customer service offering is on brand and unique to you with fully Live Chat widgets! Add a splash of colour using your brand palette and logo, or make a statement by using your tone of voice in the messages customers receive the world is your oyster.
Seamless image and file sharing
Sometimes when you’re supporting your community, words just aren’t enough that’s why we made image and file sharing straightforward for your community members and agents. Orlo’s Live Chat can receive multiple images and videos at once, and agents can share files right back all within the same chat window. Simply attach and send. Job done.
Live chat analytics
Orlo’s powerful analytics plug right into Live Chat, helping you to see the big picture. From how many chats you’re receiving and how quickly they’re being resolved, to peak chat times, use analytics insight to offer the right support to the right areas at the right time, so you can be there when your community needs you most.
Schedule a demo
Here’s what to expect:
Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Trust Indicator
Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Media Monitoring
Monitor news sites, blogs, forums and online press across the web in real time.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
