Resident Engagement Platform for Housing Associations
Helping UK housing associations improve tenant engagement, meet Tenant Satisfaction Measures requirements and deliver better services – all from one platform.
Built with housing associations in mind
We’re proud to be trusted by 400+ public sector organisations from housing, to local and central government, emergency services and healthcare, to education and travel and transport.
The opportunity
Housing associations face mounting pressure, funding constraints, workforce shortages, rising tenant demand and an increasingly complex regulatory environment. Meeting the Regulator of Social Housing’s consumer standards and Tenant Satisfaction Measures requirements demands genuine, evidenced engagement with tenants.
Orlo’s Community Engagement Platform helps housing associations capture the voice of their communities, respond in real time and turn feedback into change by uniting social media management, tenant surveys, social listening and digital customer service in one place.
The Orlo solution
Orlo works with over 44 Housing Associations supporting them with their community engagement in three key areas…
1. Social media management
Manage social media, build community trust and tackle misinformation, from one centralised platform.
Orlo helps housing associations manage every social channel from one place, respond to tenants quickly and tackle misinformation before it spreads. By centralising communications across teams, housing providers cut duplication, capture real-time tenant sentiment and demonstrate accountability in every interaction.
2. Voice of the community
Gather tenant feedback, collect TSM data and understand sentiment, all in one place.
Orlo’s survey and listening tools help housing associations gather meaningful tenant feedback, run consultations and meet their Tenant Satisfaction Measures reporting obligations. For registered providers reporting to the Regulator of Social Housing, Orlo provides a clear, auditable evidence base of how tenant feedback is being captured and acted upon.
3. Customer service
Respond faster, reduce contact centre pressure and improve tenant satisfaction.
Orlo’s customer service tools, including chatbots, live chat and a centralised unified inbox, help housing associations handle routine tenant enquiries digitally, deflecting high-volume queries from frontline teams and improving response times across every channel.
Orlo also offers dedicated transactional surveys for housing associations, automatically capturing tenant feedback after repairs, maintenance visits and service interactions to feed directly into your TSM reporting.
Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Trust Indicator
Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Media Monitoring
Monitor news sites, blogs, forums and online press across the web in real time.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
See Orlo in action
What to expect
See Orlo in action
What to expect
Meet some of the housing team
Sam Walker
Digital Community Engagement Consultant
As a Community Engagement Consultant at Orlo, Sam is dedicated to helping social housing providers strengthen connections with tenants, streamline engagement strategies, and deliver better outcomes for the communities they serve. With 15 years of experience in voice of the customer and engagement technology, Sam has worked across social housing, utilities, and the private sector, supporting organisations to build meaningful, trust-based relationships with their customers. Passionate about turning feedback into action, Sam specialises in helping providers amplify all voices; creating lasting, positive impact through digital engagement.
Dan Williams
Digital Engagement Lead
Dan works with housing associations to explore how digital engagement can support the challenges they face today – from capturing Tenant Satisfaction Measures (TSM) data to understanding tenant sentiment in real time. With a background across sectors where communication and trust are vital, he brings first-hand experience of how the right message at the right time can build confidence or break it. Dan is committed to helping housing teams listen more effectively, evidence the impact of their work and focus on the outcomes that matter most to residents.
Meet the Orlo team
Meet the rest of the ‘orlonians’ dedicated to improving community engagement in the public sector.
How housing associations can use Orlo
The resident need
17
39
21,000
Supporting
44
housing associations
Building trust with over
51,000,000
citizens
Handling over
125,000,000
digital conversations
See Orlo’s community engagement platform in action today.
Increase community engagement
Improve customer experience
Build trust
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
