Sectors ideal for Orlo
Orlo is designed for the public sector, check if you’re suited to work with us.
Why choose Orlo
Orlo is the only social media management platform for the public sector, enabling you to centralise communication, increase citizen engagement, and improve satisfaction. With AI-driven insights, a unique trust indicator, and advanced performance analytics, Orlo enhances communication and builds trust. Manage interactions across multiple channels seamlessly, allowing for real-time responses, better service delivery, and meeting your community commitments.
Ideally suited for
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
The Orlo Solution
As the UK’s leading AI-optimised community engagement platform for the public sector, Orlo works with over 400 public sector organisations, including local government and central government, NHS trusts, charities, universities and, 90% of the UK Police Force, supporting them across three key areas.
1. Social Media Management
Orlo’s community engagement platform helps public sector organisations manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised, real-time communication.
Manage all your social channels from one place, respond to citizens in real time, manage reputation and tackle misinformation before it spreads. By centralising digital communication across teams, you gain a clearer picture of public sentiment and community needs, enabling better decisions, greater accountability, and stronger trust.
2. Voice of the Community
Orlo helps public sector organisations gather feedback, understand sentiment and spot issues through surveys, listening and monitoring, to inform better decisions.
Combine surveys, social listening, consultations and media monitoring to understand what your communities are really saying. Surface emerging concerns before they escalate, involve residents in decision-making, and demonstrate that your organisation is genuinely listening and acting on what it hears.
3. Customer Service
Orlo helps public sector organisations respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Handle resident enquiries faster and more efficiently with chatbots, live chat and a centralised inbox all in one platform. Reduce pressure on frontline teams, improve satisfaction, and free up resource to focus on the interactions that matter most.
Results our customers have seen
Secure as standard
As the only community engagement platform built exclusively for the public sector, you can rest assured your data is in safe hands.
- UK Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
- CCS Supplier
“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
Supporting
400
public sector clients.
Building trust with
51,000,000
Citizens.
Handling
125,000,000
Conversations.
Read our Customer Stories
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See Orlo’s community engagement platform in action today.
Increase community engagement
Improve customer experience
Build trust
