Community Engagement for Policing
Community Engagement tools to handle demand effectively, manage crises efficiently, tackle misinformation, better understand public sentiment and build trust with the communities you serve.
The opportunity
UK policing is currently faced with a myriad of challenges. From funding pressures amidst rising demand, recruitment and retention gaps, to a deep rooted lack of trust and a proliferation of digital innovations which can work both for and against their cause, these issues are complex and interconnected.
Effective community engagement which increases efficiency, improves communication with the public and builds trust in the local community has never been more important.
Orlo’s Community Engagement Platform enables UK police forces to capture the voice of their communities through digital comms and respond in real time, turning feedback into change that makes a difference. Whether it’s focusing on prevention over intervention with awareness campaigns, addressing misinformation before it escalates, or ensuring services are accessible to all, Orlo helps police forces to improve public trust, while unlocking measurable efficiency gains.
By uniting digital engagement, surveys, social listening and insight in one place, Orlo helps police forces build trust, drive evidence-led change, and deliver community focused outcomes.
”
The link between communities and the police will continue to form the bedrock of British policing. Local policing will be tailored to society’s complex and diverse needs – with the delivery of public protection being informed by community priorities and robust evidence-based demand analysis.”
Policing Vision 2025, APCC & NPCC
The community need
48
73
19
The Orlo solution
Orlo works with over 90% of the UK’s police forces, supporting them with their community engagement in three key areas…
1. Social media management
Orlo helps police forces manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised, real-time communication.
The Orlo platform allows police forces to manage social media more effectively, engage communities at scale by launching campaigns and measuring their impact, respond quickly to their communities and tackle misinformation before it spreads. By centralising social communication forces can not only better serve their communities but also ease pressure on control rooms by managing inbound demand more efficiently. By capturing real-time public sentiment they gain greater insight into the needs and concerns of their communities, enabling them to build trust, improve confidence, and demonstrate accountability in every interaction.
2. Voice of the community
Orlo helps police forces to ask the public for their views, understand sentiment and spot issues through surveys, consultations, listening and monitoring to inform decisions and better engage their communities.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help police forces gain a deeper understanding of the sentiment of their staff and the general public. Real-time listening helps teams spot emerging trends and issues and allows them to respond through the right comms channels before they escalate – allowing for swift intervention, protecting reputation and avoiding complaints. By actively involving the public in the conversation, police forces can build lasting trust, demonstrate transparency and ensure that the services they deliver truly reflect the diverse needs and priorities of their communities.
3. Customer service
Orlo helps police forces respond faster, save money, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and the unified inbox.
Using Orlo’s customer service tools, including chatbots, live chat, whatsapp and sms and the centralised inbox to handle routine questions means forces can respond faster, ease pressure on frontline staff, and prioritise more urgent contact. By streamlining the handling of digital queries across multiple channels, police forces can deliver services that are faster and more accessible. These tools also help demonstrate that they are actively listening to their communities, responding to real needs and taking meaningful action to improve public safety.
Shield and Assist, built exclusively for policing
Shield and Assist is a dedicated AI product built for police forces, designed to reduce the volume and harm of online abuse directed at officers and frontline teams while protecting capacity for the work that matters most. It applies Orlo’s AI to detect, triage and manage harmful content at scale, with human oversight and a clear audit trail throughout.
Secure as standard
As the only community engagement platform built exclusively for the public sector, you can rest assured your data is in safe hands.
- UK Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
- CCS Supplier
“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
Supporting over
90
of UK police forces.
Building trust with over
51,000,000
citizens
Handling over
125,000,000
digital conversations
Meet some of the policing team
Sophie Kelly
Head of Emergency Services
Sophie is Orlo’s strategic lead for Emergency Services, having previously worked across both the public and private sector creating and implementing digital contact strategies in contact centres and control rooms. Sophie continues to expand on this work, working closely with industry bodies to make sure there is a unified approach to creating safer communities and sharing transparent and accurate information with the public. Sophie is passionate about a public first approach, with community engagement at the core of all digital strategies.
Meet the Orlo team
Meet the rest of the ‘orlonians’ dedicated to improving community engagement in the public sector.
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See Orlo’s community engagement platform in action today.
Increase community engagement
Improve customer experience
Build trust
