The Community Engagement Platform built for the public sector
Orlo’s community engagement platform has been designed to build stronger and more resilient communities.
Combining the power of Social Media Management, Customer Service and Voice of the Community survey solutions, together with our customers, we build trust through brilliant conversations.
Safer Communities
Improved Housing
Better Health
Stronger Economy
Sustainable Future
Supported Families
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
Why choose Orlo
Orlo is built for the public sector. It brings all your community conversations together in one place, so your teams can listen, respond, and build trust. With Orlo you can manage social media and survey feedback side by side, spot trends and community sentiment with AI-powered insights, use our Trust Indicator to show where confidence is growing – or where it’s at risk and track performance and prove the impact of your work.
By centralising your communication, you save time, improve service delivery, and strengthen the connection between your organisation and the people you serve.
Ideally suited for
The public sector in numbers
54
Say improving trust is the second highest priority
6
in 10 people don't trust UK public sector decision makers
PWC found that less than 4 in 10 people trust UK public sector decision makers to act in their interests or spend their resources wisely.
20
Increase in trust comes from citizen centric consolidation
McKinsey found that improving experience through consolidated, citizen-centric approaches sees a 30% increase in citizen satisfaction and a 20% increase in trust.
The Orlo Solution
Orlo works with over 400 public sector , supporting them with community engagement in three key areas.
1. Social Media Management
Orlo helps public sector manage social media, engage communities, build trust, tackle misinformation and improve outcomes through , realtime communication.
Orlo helps public sector manage social media more effectively, engage communities at scale, respond quickly to citizens, and tackle misinformation before it spreads. By digital communication across teams and capturing real-time public sentiment, gain greater insight into the needs and concerns of their audiences and communities. This enables them to build trust, improve outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
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2. Voice of the Community
Orlo helps public sector gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring, to inform better decisions.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decisionmaking. By actively involving communities in the conversation, can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
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3. Customer Service
Orlo helps public sector respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Orlo’s customer service tools, including chatbots, live chat and the inbox, help respond more quickly to enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, can deliver services that are faster, more accessible and easier to manage. These tools help demonstrate that are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
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Together, we build trust through brilliant conversations to achieve six key outcomes.
Better Health
Using a preventionfocused strategy can enhance health outcomes by reducing disease incidence, lowering costs, and promoting healthier lifestyles, leading to a more resilient and healthier population.
Sustainable Future
Engaging the public in net zero initiatives increases awareness, fosters collective action, improves environmental health, and builds a safer, more sustainable country for current and future generations.
Stronger Economy
Creating an environment for businesses to thrive by enhancing services like education, healthcare and infrastructure boosts opportunities, productivity and attracts investment for the economy.
Supported Families
Engaging young people in our communities fosters healthier development, improves education, and reduces future social issues. This leads to a more skilled workforce and a stronger, more resilient society.
Improved Housing
Improving housing experiences leads to better maintenance, higher satisfaction, and proactive safety measures, resulting in safer homes and ultimately healthier, more secure communities.
Safer Communities
Increasing public engagement fosters trust, collaboration, and awareness, which in turn helps to empower communities to address local challenges proactively, leading to safer and happier .
Secure as standard
As public sector specialists you can rest assured your data is in safe hands.
- Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
Learn more about Orlo security
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“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
Supporting
400
public sector clients.
Building trust with
51,000,000
Citizens.
Handling
125,000,000
Conversations.
Key Resources
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
23
31 reviews (4.4 out of 5)
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
