Insights
Social Media Insights
With customer interactions flooding in through countless digital channels, extracting actionable insight from reams of data has felt almost impossible – until now. Use the power of AI to cut through the noise and turn insight into action.
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Customer Experience
Ready to tackle your problems head on? Let Trend Detection alert you to the situations that need your attention as they emerge. Pinpoint the problem at hand and understand just how much of an impact it’s having on your brand reputation, so you can take action in the moment – you never know, you could stop a crisis in its tracks!
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Customer Experience
Struggling to deliver a great experience?
Looking to take your customer experience from good to great? Whether you’re tagged in a post or spoken about without a direct mention, be alerted to conversations about your brand across social, blogs, forums, reviews sites and more, so you never miss an opportunity to save a bad customer experience or make a good one even greater!
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Campaign Management
Trailing behind the competition?
Wondering how you compare to your rivals? Find out not only what your audience thinks, but exactly how they feel about you and your competitors. So whether they loved your latest campaign or thought your competitors did a better job, you can get a real understanding of what you need to do to come out on top!
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Social Listening
Striving to become a market leader?
Want to show off your industry knowledge and position your brand as a credible thought leader? By listening for mentions of relevant keywords, hashtags and phrases, you can spot the conversations you want to be a part of, get involved in the chatter and be sure you own a share of voice to give your brand awareness a boost!
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Social Listening
Looking for something specific?
Want to be alerted as soon as someone mentions a specific topic or category important to you? Whether you choose to monitor by keyword, sentiment or semantic search, use Insights Triggers as part of an early warning system to ensure you never miss a moment.
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But that's not all...
There’s so much more to Orlo Insights!
NLP
Use Natural Language Processing to understand the trends, themes and overall emotion of your listening streams.
Turn insight to action
Use the power of AI to cut through online chatter and gain insight into your brand, customers, competitors and more.
Reporting
Utilise AI to make data-driven decisions for meaningful business change with easy to understand visualisations.
Automation
Efficiently manage your inbound digital and social messages with clever automation.
Surveys
Capture the voice of your citizens in the way that works best for you and use the insights captured to build trust.
Ratings and Reviews
Monitor, respond to and amplify your reviews to understand what matters most to your citizens.
