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Orlo integrates with CRM’s

Prove ROI by integrating Orlo with your CRM

Combine your data with Orlo

When you don’t have enough fingers to count the different systems you’re using to store data, achieving a single customer view can feel impossible. Orlo interacts with a range of CRM systems, enabling you to elevate social media insights by combining them with the rich data held within your existing CRM.

Screenshots of social media analytics and social media company logos to convey our integrated community engagement platform.

All-in-one management tool

Quickly get a view of all the key customer information from across the business, without switching screens. Empower employees to provide the best customer experience possible by ensuring they have all the context they need, exactly when they need it.

Combine data to unify your records

By combining all of your customer data in one system and creating a single, unified view, remove siloed data so all agents are working from the same customer record – isn’t that neat!

Microsoft Dynamics 365

We’re a Microsoft Premium Partner, enabling us to provide a deep integration with Dynamics 365. But it doesn’t end there – take your insight deeper and visualise your enriched social data using Microsoft’s Power BI tool.

Everything your team needs to engage, listen and respond

Insights reporting

UtilizeUtilise AI-powered listening and reporting to turn insight into action.

Surveys

Capture direct, indirect and inferred feedback. So you can listen to all of your community.

Unified Inbox

See all of your digital conversations together in one simple inbox.

Trust Indicator

Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.

Automation

Efficiently managing your inbound digital and social messages with automation.

Benchmarking

Understand what’s happening within your sector and how you compare at a glance.

Social Listening

Listen to and understand the needs of your community with social media listening.

Analytics

Interpret your data and create impactful reports that show the value of your work.

Content Calendar

Plan, create, approve, schedule and manage all of your campaigns in one place.

Content Creation

Use our content creation tools to publish engaging, relevant and timely content.

Auditing

View the end-to-end history of all your social activities with auditing.

Reviews

Monitor, respond to, and amplify your reviews to understand what matters most to your community.

Generate

Drive time and cost efficiencies, whilewhilst ensuring you still reflect your organization’sorganisation’s tone of voice.

Post Boosting

Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.

Chatbot

Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.

Live Chat

Be there when your community need you most by responding instantly with Orlo’s live chat feature.

Orlo Insights

Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.

Media Monitoring

Monitor news sites, blogs, forums and online press across the web in real time.

Social Archiving

Archive social media posts with ease, archiving is built in to the Orlo platform as standard.

Scheduling Tools

Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.

Want to know more?

Take a look at these resources

Key Resources

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All key Resources

Beyond the Numbers: Social Media Benchmarking for Strategic Impact in Local Government

Social Media Updates – June 2025

Engagement Rates for the Public Sector

How social has changed storytelling – or has it?

Build a business case for a social media management platform

See Orlo’s community engagement platform in action today.

Increase community engagement

Improve customer experience

Build trust

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