The Community Engagement Platform built for the public sector
Orlo’s community engagement platform has been designed to help build stronger and more resilient communities.
Combining the power of Social Media Management, Customer Service and Voice of the Community survey solutions, we enable you to build trust through brilliant conversations.
Safer Communities
Improved Housing
Better Health
Stronger Economy
Sustainable Future
Supported Families
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
The Orlo Solution
Orlo works with over 400 public sector , supporting them with community engagement in three key areas.
1. Social Media Management
Orlo helps public sector manage social media, engage communities, build trust, tackle misinformation and improve outcomes through , realtime communication.
Orlo helps public sector manage social media more effectively, engage communities at scale, respond quickly to citizens, and tackle misinformation before it spreads. By digital communication across teams and capturing real-time public sentiment, gain greater insight into the needs and concerns of their audiences and communities. This enables them to build trust, improve outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
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2. Voice of the Community
Orlo helps public sector gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring, to inform better decisions.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decisionmaking. By actively involving communities in the conversation, can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
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3. Customer Service
Orlo helps public sector respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Orlo’s customer service tools, including chatbots, live chat and the inbox, help respond more quickly to enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, can deliver services that are faster, more accessible and easier to manage. These tools help demonstrate that are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
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Easily connect all of your social media platforms
Orlo integrates with a range of social media platforms & business software so you have everything you need in one place.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
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Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
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Social Listening
Listen to and understand the needs of your community with social media listening.
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Analytics
Interpret your data and create impactful reports that show the value of your work.
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Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
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Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
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Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
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Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
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Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
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Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
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Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
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Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
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Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
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Secure as standard
As public sector specialists you can rest assured your data is in safe hands.
- Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
Learn more about Orlo security
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“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
Why choose Orlo
Orlo is built for the public sector. It brings all your community conversations together in one place, so your teams can listen, respond, and build trust. With Orlo you can manage social media and survey feedback side by side, spot trends and community sentiment with AI-powered insights, use our Trust Indicator to show where confidence is growing – or where it’s at risk and track performance and prove the impact of your work.
By centralising your communication, you save time, improve service delivery, and strengthen the connection between your organisation and the people you serve.
Ideally suited for
Free guides to boost your community engagement
Orlo provides a whole host of resources to make sure our customers are at the top of their game when it comes to using our platform for community engagement. Our guides, webinars, tools and blogs all contain useful insights on how to get the most out of the Orlo platform and level up your community engagement.
Read our free guides
Join our free webinars
The public sector in numbers
54
Say improving trust is the second highest priority
6
in 10 people don't trust UK public sector decision makers
PWC found that less than 4 in 10 people trust UK public sector decision makers to act in their interests or spend their resources wisely.
20
Increase in trust comes from citizen centric consolidation
McKinsey found that improving experience through consolidated, citizen-centric approaches sees a 30% increase in citizen satisfaction and a 20% increase in trust.
Together, we build trust through brilliant conversations to achieve six key outcomes.
Better Health
Using a preventionfocused strategy can enhance health outcomes by reducing disease incidence, lowering costs, and promoting healthier lifestyles, leading to a more resilient and healthier population.
Sustainable Future
Engaging the public in net zero initiatives increases awareness, fosters collective action, improves environmental health, and builds a safer, more sustainable country for current and future generations.
Stronger Economy
Creating an environment for businesses to thrive by enhancing services like education, healthcare and infrastructure boosts opportunities, productivity and attracts investment for the economy.
Supported Families
Engaging young people in our communities fosters healthier development, improves education, and reduces future social issues. This leads to a more skilled workforce and a stronger, more resilient society.
Improved Housing
Improving housing experiences leads to better maintenance, higher satisfaction, and proactive safety measures, resulting in safer homes and ultimately healthier, more secure communities.
Safer Communities
Increasing public engagement fosters trust, collaboration, and awareness, which in turn helps to empower communities to address local challenges proactively, leading to safer and happier .
Supporting
400
public sector clients.
Building trust with
51,000,000
Citizens.
Handling
125,000,000
Conversations.
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
