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Product Feature

Unified Inbox

The one and only

The Orlo Inbox provides a single customer service platform to manage Social Media, WhatsApp, SMS and Live Chat conversations. There’s no need to switch between platforms to handle different channels, you can quickly see which messages need action and filter your view to show the messages that are important to you. With a tool that empowers them to work efficiently, your team can focus on what matters – delivering a truly great customer experience.

As simple as that

Similar in style to your email inbox, Orlo’s Inbox is familiar and intuitive, helping your team get up to speed in a jiffy. With Conversations Mode, you can switch between message views at the click of a button. And with only one system to learn, there’s no further training required when you add new channels – bonus!

A helping hand

Orlo’s Inbox is jam-packed full of features to help you communicate with your customers and each other. Internal collaboration is made simple with the ability to quickly add notes against customers or messages and assign or forward messages to colleagues for review – you can even share outside of the platform.

Altogether now

Say goodbye to data silos and hello to a unified, cross-channel approach. Monitor the performance of your posts from the Inbox, track the actions that have taken place against individual messages with the Auditing feature, and plug in your CRM of choice to get the most out of your social interactions.

You’ve got mail

Manage your messages with colour coded sentiment detection and actioned statuses, helping your team know what the top priorities are at a glance. With our predictive text and Snippets features, you can reply to messages with ease, reducing your time to serve and ensuring all responses fit the bill

Want to know more?

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