Skip to main content
Product Feature

Unified Inbox

The one and only

The Orlo Inbox provides a single customer service platform to manage Social Media, WhatsApp, SMS and Live Chat conversations. There’s no need to switch between platforms to handle different channels, you can quickly see which messages need action and filter your view to show the messages that are important to you. With a tool that empowers them to work efficiently, your team can focus on what matters – delivering a truly great customer experience.

As simple as that

Similar in style to your email inbox, Orlo’s Inbox is familiar and intuitive, helping your team get up to speed in a jiffy. With Conversations Mode, you can switch between message views at the click of a button. And with only one system to learn, there’s no further training required when you add new channels – bonus!

A helping hand

Orlo’s Inbox is jam-packed full of features to help you communicate with your customers and each other. Internal collaboration is made simple with the ability to quickly add notes against customers or messages and assign or forward messages to colleagues for review – you can even share outside of the platform.

Altogether now

Say goodbye to data silos and hello to a unified, cross-channel approach. Monitor the performance of your posts from the Inbox, track the actions that have taken place against individual messages with the Auditing feature, and plug in your CRM of choice to get the most out of your social interactions.

You’ve got mail

Manage your messages with colour coded sentiment detection and actioned statuses, helping your team know what the top priorities are at a glance. With our predictive text and Snippets features, you can reply to messages with ease, reducing your time to serve and ensuring all responses fit the bill

Want to know more?

Take a look at these resources

Resources

Public Sector Approach to Community Engagement 2023

We've taken a look at the state of the nation to see what 2023 has in store for the public sector.
Customer Stories

Bromford Logo

Empower customers to self-serve 24/7

Read about how the housing association is deflecting demand by empowering customers to self-serve with Orlo.
Resources

How to create social media content that shines

Our guidebook is full of tips and tools to help you with low-cost content creation for your digital channels!

Think we might be the one you want?

Discover the world of Orlo from your desk with a 30-minute platform demo tailored to you!

Get started

The UK’s number one social media management platform.

We’re social

Meet Orlo
Solutions
Industries
Resources

The UK’s number one social media management platform.

Meet Orlo

Solutions

Industries

Resources

Orlo is committed to your privacy. By submitting this form, you acknowledge Orlo uses your information in accordance with our Privacy Policy. You may unsubscribe from our communications at any time using our subscription centre or by emailing opt out to marketing@orlo.tech.

We’re social

Copyright © 2023 Orlo. All rights reserved.

Copyright © 2023 Orlo. All rights reserved.

Terms & Conditions |  Privacy Policy