Community Engagement Platform for Local Government Organisations
Helping UK local authorities increase resident engagement, improve public services and build community trust, all from one platform.
Supporting 400+ public sector clients.
Building trust with 51 million citizens.
Handling over 125 million conversations.
No council selected
Built with local government and councils in mind
We’re proud to be trusted by 400+ public sector organisations from Local Government, to Emergency Services, Housing and Healthcare, to Education and Travel and Transport.
The opportunity
With local government reorganisation underway, service demand rising and public trust at historic lows, councils face a pivotal moment. Success depends on understanding communities deeply, acting transparently and engaging in ways that feel real.
Orlo’s Community Engagement Platform helps local authorities capture the voice of their communities, respond in real time and turn feedback into change by uniting resident engagement, surveys, social listening and insights in one place.
Local government reorganisation – how Orlo can help
Local government reorganisation is one of the most significant structural changes facing UK councils in a generation. With new unitary authorities being created across England, communications teams face the challenge of managing multiple audiences, merging digital channels, maintaining community trust during transition and ensuring residents stay informed throughout. Orlo is already supporting councils navigating reorganisation, helping teams listen to community sentiment, manage communications across legacy and new channels, and demonstrate accountability at every stage of the process.
Guides for councils navigating reorganisation
Practical guidance from Orlo’s team to help communications and engagement leads prepare for and manage the transition.
Latest thinking on local government reorganisation
Insight, analysis and practical advice from Orlo’s blog.
Working through reorganisation?
”
Resident engagement is necessary within all councils, as it is somewhere we can have our views heard, question staff, and hold the council accountable for their performance.”
Michele, Chair of Your Voice, Arun District Council
The Orlo solution
Orlo works with over 150 local councils supporting them with their community engagement in three key areas.
1. Social media management
Manage social media, engage residents and tackle misinformation from one centralised platform.
The Orlo platform allows local authorities to manage social media more effectively, engage communities at scale by launching campaigns and measuring their impact, respond quickly to residents and tackle misinformation before it spreads. By centralising digital communication across teams and capturing real-time public sentiment, councils gain greater insight into the needs and concerns of their communities. This enables them to build trust, improve service outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
Learn moreSee Orlo's social media tools for councils
2. Voice of the community
Gather resident feedback, run community consultations and understand sentiment in real time.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help councils gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decision-making. By actively involving communities in the conversation, councils can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
See how councils gather resident feedback with OrloLearn more
3. Customer service
Respond faster, ease frontline pressure and improve resident satisfaction.
Orlo’s customer service tools, including chatbots, live chat, whatsapp and sms and the centralised inbox, help councils respond more quickly to resident enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, councils can deliver services that are faster, more accessible and easier to manage. These tools also help demonstrate that councils are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
See how councils reduce digital demand with OrloLearn more
Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Read more
Trust Indicator
Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.
Read more
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Read more
Social Listening
Listen to and understand the needs of your community with social media listening.
Read more
Analytics
Interpret your data and create impactful reports that show the value of your work.
Read more
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Read more
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Read more
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Read more
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Read more
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Read more
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Read more
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Read more
Media Monitoring
Monitor news sites, blogs, forums and online press across the web in real time.
Read more
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read more
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Read more
The community need
33
of adults in the UK took part in civic participation in 23/24.
56
of adults were satisfied with how their councils run things.
42
of the UK population say they trust local government.
”
Orlo has been brilliant in developing their offer to the public sector, they are very keen to work with us, really understand our challenges, both strategic and tactical, about how we use their platform, but also the big challenges we’re facing as a sector and how they can really help us overcome those challenges and bring more opportunities to how we communicate with residents, how we understand our communities and how we do our work”
Michael Stringer, Director of Communications, Surrey County Council
Join 150+ local authorities already building trust with Orlo.
What to expect
A discovery session to understand your strategic objectives
An opportunity to share any circumstances that may be making achieving those outcomes more challenging
A live demo of the Orlo platform, bespoke to you, complete with best practice guidance and case study examples from across the Orlo community
A friendly, no pressured approach from a local government specialist
Join 150+ local authorities already building trust with Orlo.
What to expect
A discovery session to understand your strategic objectives
An opportunity to share any circumstances that may be making achieving those outcomes more challenging
A live demo of the Orlo platform, bespoke to you, complete with best practice guidance and case study examples from across the Orlo community
A friendly, no pressured approach from a local government specialist
Meet some of the local government team
Jack Fox
Digital Community Engagement Consultant – Local Government
As Digital Community Engagement Consultant at Orlo, Jack is passionate about helping local government organisations connect with the citizens they serve by working with them to develop and enhance their digital engagement strategies. With over 11 years of experience in community feedback, insight and public sector engagement he has supported more than 150 public sector organisations to address key challenges, from safer neighbourhoods and better health outcomes to net zero, improved housing and economic growth. Jack specialises in helping Local Authorities turn feedback into action, helping them to build trust, connect with their communities and deliver long-term positive change.
Book a call with Jack
Laura Hogan-Jones
Local Government Customer Success Manager
Before joining the Orlo team, Laura spent 2 years as a Social and Digital Communications Manager at Wakefield Council leading on social media and other digital functions within the local government space. Prior to that she spent several years within the NHS. As a former customer herself she knows firsthand the journey Orlo can take you on, bringing her experience and understanding of the strengths and challenges that this sector encounters, she’s able to support you in the right way. From a simple tweak to your campaign, to strategic discussions around your wider goals, recognising value is always part of the conversation.
Meet the Orlo team
Meet some of the other ‘Orlonians’ dedicated to improving community engagement in the public sector.
Meet the team
Recent local government sector articles
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
