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Orlo for Local Government

Using social to serve the community

Delivering on the priorities of the local community is what every council strives for. Orlo helps Local Government organisations to establish better connections, build trust with residents and get a real understanding of ‘the voice of the citizen’.

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Telford & Wrekin Co-operative Council Logo
London Borough of Islington Logo
Surrey County Council Logo
Reading Borough Council Logo
Horsham District Council Logo

Increase citizen engagement

Harness the power of social to increase impressions, see reach rise and get the right information to the right people on the right channels.


Manage Council Reputation

Pair social listening with powerful analytics to understand ‘the voice of the citizen’ and make data-driven improvements.


Handle interactions efficiently

Turn your social accounts into responsive customer service channels to manage inbound interactions and deflect demand.

Campaign Management

Supercharge citizen engagement

Getting the right information to the right people on the right channels is key to citizen engagement. Use smarter campaign management and social scheduling to spread information far and wide, and see impressions, reach and engagement soar!

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Reputation Management

Give your reputation a boost

Building trust with your local community is no easy feat. Use in depth analytics to track public sentiment, listen to the voice of the citizen and understand community needs, so you can make data-driven improvements that’ll give your reputation a boost.

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Demand Deflection

Drive efficient service interactions

Responding to countless bin collection questions, pothole reports and council tax enquiries leaves your team stretched. Pair your team with our tech and allow our chatbot to take off some of the load. Deflect demand, improve efficiency, reduce cost to serve and keep your citizens satisfied.

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Performance Analytics

Use data to power-up your strategy

With your social customer service and comms interactions all in one platform, you can use Orlo’s powerful analytics tool to monitor customer service SLAs, measure campaign performance and prove social ROI, all in a few clicks!

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Leeds City Council Logo

Exploring a new channel for customer service

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