Orlo for Local Government
Using social to serve the community
Delivering on the priorities of the local community is what every council strives for. Orlo helps Local Government organisations to establish better connections, build trust with residents and get a real understanding of ‘the voice of the citizen’.
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Grow
Harness the power of social to increase impressions, see reach rise and get the right information to the right people on the right channels.
Improve
Manage Council Reputation
Pair social listening with powerful analytics to understand ‘the voice of the citizen’ and make data-driven improvements.
Deflect
Handle interactions efficiently
Turn your social accounts into responsive customer service channels to manage inbound interactions and deflect demand.
Campaign Management
Supercharge citizen engagement
Getting the right information to the right people on the right channels is key to citizen engagement. Use smarter campaign management and social scheduling to spread information far and wide, and see impressions, reach and engagement soar!
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Reputation Management
Give your reputation a boost
Building trust with your local community is no easy feat. Use in depth analytics to track public sentiment, listen to the voice of the citizen and understand community needs, so you can make data-driven improvements that’ll give your reputation a boost.
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Demand Deflection
Drive efficient service interactions
Responding to countless bin collection questions, pothole reports and council tax enquiries leaves your team stretched. Pair your team with our tech and allow our chatbot to take off some of the load. Deflect demand, improve efficiency, reduce cost to serve and keep your citizens satisfied.
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Performance Analytics
Use data to power-up your strategy
With your social customer service and comms interactions all in one platform, you can use Orlo’s powerful analytics tool to monitor customer service SLAs, measure campaign performance and prove social ROI, all in a few clicks!
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