Product Feature
Are your citizens your biggest fans or are they left wanting more? Our survey says..
Capture scores
Keep it simple and ask for a score or emoji on the scale that suits you, for instant insight
Understand instantly
Give them the opportunity to tell you why they rated you that way, in their own words
Dive deeper
Use survey analytics to understand performance by account, agent and timescale
Consistently improve
Turn insight into action and tweak processes or do more of what they say they love
Capture the voice of your citizens
Whether you’re engaging with them via private message on Facebook or Twitter a simple survey is the perfect way to close the loop after resolving a chat to ensure the service you’ve delivered has met their expectations.
Your survey, in your hands
Whether you want to capture feedback on a brand, account or individual level the choice is yours. Orlo surveys lets you take complete control and set up, word, tweak and launch your surveys as you see fit. So your survey set up is as unique as you are.
Cut through the noise
Survey’s custom report allows you to get to the insight you’re most interested in, in an instant. Filter by timescales, account, agent, score or the person completing the survey or search for feedback that contains the specific keywords most important to you.
Make data driven decisions
Know in your gut something needs to change but struggling to prove it? Whether its changing a process to make things simpler or tweaking the hiring process to attract more talent your customers appreciate, use the voice of your citizens to do the hard work for you.
Want to know more?
Take a look at these resources
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