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Glastonbury Festival 2023 – Sun, stats and social media

Find out how Avon and Somerset Police utilised the power of their dedicated social accounts to keep festival goers informed and safe.

Empower customers to self-serve 24/7

Discover how Bromford implemented Live Chat and Chatbot to manage increased inbound demand, empowering its customers to self-serve 24/7.

Birmingham Women's & Children's NHS Foundation Trust Customer Story

Servicing all key stakeholders from one social suite

Learn how the Trust’s social media strategy plays a huge part in achieving the organisation’s goals and satisfying its key stakeholders.

Putting social media at the heart of the organisation

Since introducing social media as part of their wider communications strategy, the benefits have been felt right across the council.

Collaboration the key to seamless digital engagement

Discover how cross-team collaboration on their approach to social has enabled them to deliver seamless digital engagement for their tenants.

Armed with the right tool to defend the right to a safe home

Discover the role Orlo and social media played in Shelter’s 2021 rebrand - analysing engagement in real-time and triaging inbound messages.

Home is where your followers are

Learn how the team at Connexus have tapped into the power of video content on social media to help grow their reach and engagement.

Perfecting a police presence on social media

Find out how Orlo helps Dyfed-Powys Police force reach over 16.5 million people, meet new legislation and satisfy citizen expectations on digital channels.

Seamless citizen engagement – naturally

Find out how branching out on social media provided Natural Resources Wales the perfect platform for engagement with citizens to bloom.

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All Brand Reputation Customer Experience Engagement

Exploring a new channel for customer service

A lesson in effective channel shift from Leeds City Council. How the introduction of Orlo led to cost savings & a reduced time to serve.

The complete picture at their fingertips

Providing customer service on social - making the best of digital channels, building a strong, two-way relationship & encouraging advocacy.

Combining customer service and social media to drive down cost to serve

Find out how National Express combined customer service and social media to drive down cost to serve.

Tailoring campaigns to your audience

Tailoring campaigns to your audience and utilising the tools at your disposal to get the most from your comms.

Improving audience engagement

Learn how you can improve audience engagement by freeing up valuable resources.

Seamless citizen engagement – naturally

Find out how branching out on social media provided Natural Resources Wales the perfect platform for engagement with citizens to bloom.

Perfecting a police presence on social media

Find out how Orlo helps Dyfed-Powys Police force reach over 16.5 million people, meet new legislation and satisfy citizen expectations on digital channels.

Home is where your followers are

Learn how the team at Connexus have tapped into the power of video content on social media to help grow their reach and engagement.

Armed with the right tool to defend the right to a safe home

Discover the role Orlo and social media played in Shelter’s 2021 rebrand - analysing engagement in real-time and triaging inbound messages.

Customer Stories

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Glastonbury Festival 2023 – Sun, stats and social media

Empower customers to self-serve 24/7

Servicing all key stakeholders from one social suite

Putting social media at the heart of the organisation

Collaboration the key to seamless digital engagement

Armed with the right tool to defend the right to a safe home

Home is where your followers are

Perfecting a police presence on social media

Seamless citizen engagement – naturally

Filter

Exploring a new channel for customer service

The complete picture at their fingertips

Combining customer service and social media to drive down cost to serve

Tailoring campaigns to your audience

Improving audience engagement

Seamless citizen engagement – naturally

Perfecting a police presence on social media

Home is where your followers are

Armed with the right tool to defend the right to a safe home

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