Product Feature
Solve customer queries quickly with AI
Research shows that 74% of people would prefer to use a Chatbot when looking for answers to simple questions (PSFK) and over 57% of execs report that deploying Chatbots brings significant ROI with minimal effort (Accenture). That’s why Orlo’s Chatbot has been designed to allow you to use the power of AI to deflect over 50% of conversations across your Live Chat, Facebook Messenger and X (Twitter) DMs, solve queries quickly, at scale and save a few pounds too! It’s a no brainer, right?
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Create one Chatbot for multiple channels to allow customers to self-serve.
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Provide first-class care in real-time, on their channel of choice.
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Increase team capacity, save your agents’ time and reduce cost-to-serve.
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Automate your FAQs and connect to a human when needed.
Just a click away
Whether raising a complaint, looking for information or simply logging into an account, there are more touchpoints than ever in the digital journey, meaning more places for customers to encounter problems. With Orlo’s fully customisable Chatbot widget, you can be just a click away on Live Chat, Facebook Messenger or X (Twitter) DM’s – we’ve got you covered.
Setup made simple
Forget spending a fortune on data scientists! Our Chatbot can use your existing help articles, knowledge bases or even just a few FAQs to get you set up in minutes, rather than months. But that’s not all, our trusty Chatbot can help you tweak existing help materials and inform future content – use its data to identify gaps so you can make real-time updates to optimise performance and streamline queries.
Deflect inbound demand
Ease the burden on your agents and allow our Chatbot to help manage increased inbound demand by empowering customers to self-serve 24/7. Reap the benefits of steady demand deflection, bring resolution times down and see customer satisfaction skyrocket! All while freeing up agents to handle interactions coming in through other channels and reducing costs to boot.
Handover to a human
When faced with a customer query it just can’t solve, our Chatbot will make the call to seamlessly hand over to one of your agents instead! With all Chatbot conversations visible in your Orlo Inbox too, your team will be armed with all the info they need to pick up right where Chatbot left off, allowing them to add that all important human touch to interactions that are a little bit more complex.
Want to know more?
Take a look at these resources
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