One Platform for Social Media, Voice of the Community and Customer Service
Everything your team needs to engage, listen and respond, without switching between tools
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
The Orlo Solution
As the UK’s leading AI-optimised community engagement platform for the public sector, Orlo works with over 400 public sector organisations, including local government and central government, NHS trusts, charities, universities and, 90% of the UK Police Force, supporting them across three key areas.
1. Social Media Management
Orlo’s community engagement platform helps public sector organisations manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised, real-time communication.
Manage all your social channels from one place, respond to citizens in real time, manage reputation and tackle misinformation before it spreads. By centralising digital communication across teams, you gain a clearer picture of public sentiment and community needs, enabling better decisions, greater accountability, and stronger trust.
2. Voice of the Community
Orlo helps public sector organisations gather feedback, understand sentiment and spot issues through surveys, listening and monitoring, to inform better decisions.
Combine surveys, social listening, consultations and media monitoring to understand what your communities are really saying. Surface emerging concerns before they escalate, involve residents in decision-making, and demonstrate that your organisation is genuinely listening and acting on what it hears.
3. Customer Service
Orlo helps public sector organisations respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Handle resident enquiries faster and more efficiently with chatbots, live chat and a centralised inbox all in one platform. Reduce pressure on frontline teams, improve satisfaction, and free up resource to focus on the interactions that matter most.
Everything your team needs to engage, listen and respond
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Trust Indicator
Turn public sentiment and emotion into a single trust score so you can track changes to your reputation in real-time.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Media Monitoring
Monitor news sites, blogs, forums and online press across the web in real time.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
