Solutions

We have integrated solutions for every department across your organisation, bringing teams together to create amazing online customer experiences & marketing, at scale.

Page 1 Created with Sketch.

Customer Experience

Powerful online CX across social media and live chat, building satisfaction, efficiencies and revenue with every interaction.

PR

PR

Actionable media intelligence that helps you manage your brand, understand your customers, and inform your business decisions.

Customer Experience

Be there for your customers when and where they need you most, with a complete suite of online engagement solutions. Your agents can now move seamlessly across multiple conversations and channels - just like your customers do. Create trust and digital adoption by resolving enquiries quickly, then use powerful reports and CRM integration to identify customer trends and areas for operational improvement.

Customer Experience
Benefits

  • deliver real 1-2-1 customer moments that drive loyalty, satisfaction and revenue. turn your best customers into your biggest advocates.
  • easily scale your operation as demand grows. provide frictionless resolutions that keep customers coming back to digital channels.
  • your website and your social media channels are where customers now talk, respond to them on both through a single platform.
  • live chat is the fastest way for a website customer to talk to you, have personalised conversation that drive efficiency, satisfaction and extra sales.
  • CRM integration gives every agent on every channel a complete view of a customer’s history with you, delivering context and collaboration.
  • fast and informed interactions deliver consistently high levels of service to the customer, building more trust with every interaction.

Relevant to
your Selection

Edgbaston

Discover how Edgbaston uses social media to manage diverse brands and audiences.

View

Haven

Understand how Haven uses social media to drive engagement and differentiation online.

View

National Express

Here's how digital channel-shift created £300,000 annual savings for National Express.

View

Social Marketing

Inspire your customers to take action by delivering a compelling message at the perfect moment, across organic and paid social media channels. A suite of powerful reports help inform future campaigns, with website analytics demonstrating real ROI from your activity.

Social Marketing
Benefits

  • increase efficiency, collaboration and control with one place for all of your paid, organic and reporting activity.
  • ensure a rich calendar of branded content is consistently delivered, amplify important or well-performing content with targeted paid advertising.
  • build clear differentiation and understand which content is resonating, use a suite of powerful reports to attribute social and commercial ROI.
  • never miss the moments that matter by using powerful media monitoring to alert you to advocates, influencers and PR opportunities.
  • push media monitoring insights to marketing or customer services from within a single platform, making the most of every customer moment.
  • filter out the noise and monitor what matters most to you, identifying key influencers and important PR events.
  • drive sales, increase order size and improve conversations, live chat is the fastest way to have personalised conversations with website visitors.

Relevant to
your Selection

Ecotricity

Find out how prioritising a new social media engagement strategy helped Ecotricity drive a 33% uplift in sales.

View

The Deltic Group

Discover how The Deltic Group drove 282% sales growth through a new social media strategy.

View

Intellectual Property Office

Discover how the IPO used social media to drive meaningful behavioural change.

View

PR

Incredible customer experiences start with understanding your audience. Use powerful social listening and media monitoring to reveal insights which help develop products, inform strategies and stay ahead of the competition. Filter out the noise to prevent a crisis, identify influencers and opportunities, and benchmark against the competition.

PR
Benefits

  • filter out the noise and monitor what matters most, identifying key influencers and important PR events across millions of social, online and print sources.
  • benchmark against competitor activity and monitor what their customers’ are saying, use this to identify commercial opportunities.
  • push PR insights to marketing or customer services from within a single platform, making the most of every customer moment.
  • increase efficiency, collaboration and control with one place for all of your marketing, PR and reporting activity.
  • ensure a rich calendar of branded content is consistently delivered, amplify important or well-performing content with targeted paid advertising.
  • build clear differentiation and understand which content is resonating, use a suite of powerful reports to attribute social and commercial ROI.

Relevant to
your Selection

Intellectual Property Office

Discover how the IPO used social media to drive meaningful behavioural change.

View

Haven

Understand how Haven uses social media to drive engagement and differentiation online.

View

Aston University

Discover how Aston University used social media campaigns to recreate an online brand.

View

View Another
Solution

Page 1 Created with Sketch.

Customer Experience

Powerful online CX across social media and live chat, building satisfaction, efficiencies and revenue with every interaction.

PR

PR

Actionable media intelligence that helps you manage your brand, understand your customers, and inform your business decisions.

Support your customers when and where they speak to you.

Let us show you how you can quickly start having meaningful, effortless online conversations with your customers, at scale.