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Customer Stories
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Managing social media in the face of adversity

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Citizens can now expect a firm SLA for responses to their enquiries, with our comms and customer service teams being able to work closer than we ever have before, providing a unified tone of voice and a consistent experience for the public.

Victoria Nickless

Media & Communications Manager

We went down to phone lines being open for emergencies only but we quickly realised that we needed another channel for customers to reach us on. We went from having nothing on the website for live chat, to having a fully embedded system.”

Jasmine Dudgon

Communications Specialist