For any organisation, rebranding is no easy feat, but in an era where the reaction from social media upon launch can be make or break, it was vital for the team at Shelter to be able to effectively monitor the noise and chatter on social media and efficiently respond to comments and questions people had surrounding the new look. This was Orlo’s time to shine!
The Shelter team were prepped and armed with all they needed ahead of the launch using Orlo features such as Triggers, Snippets, Dashboards and the Content Library to make the transition from old to new as smooth as possible. The Orlo Platform allowed the team to tier inbound messages according to topic and urgency, assigning questions to the team best placed to respond. Having all of their new brand imagery uploaded into Orlo’s Content Library ahead of the launch really helped ensure that all arms of the charity – from local shops to fundraising teams – were on brand and had everything they needed at their fingertips.
And the beauty of having all inbound and outbound social media messages in one place? The ability to take a deep dive into the launch’s performance and reflect on how it was received, the levels of engagement that were generated and, ultimately, celebrate the hard work which everyone involved in the rebrand had put in.