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Customer Stories
Shelter Logo

Armed with the right tool to defend the right to a safe home

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The launch of Shelter's new brand identity was an opportunity to shine a light on the housing emergency, and show the country how it has escalated to staggering levels. We knew launch week would bring us a lot of attention, and we wanted to make sure that whether people had been following us for ages or were new to our channels, they'd have the best experience possible. Orlo helped us ensure that teams all over the charity's network can work together to make a big impact.

Becky Brynolf

Social Media Lead

We went down to phone lines being open for emergencies only but we quickly realised that we needed another channel for customers to reach us on. We went from having nothing on the website for live chat, to having a fully embedded system.”

Jasmine Dudgon

Communications Specialist