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Customer Stories
Yorkshire Building Society Logo

A social business…

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Demand Deflection

Orlo is at the heart of our social media strategy, providing the functionality to publish and analyse content, monitor mentions and engage with customers in one place. This holistic view helps us meet our regulatory responsibilities and maintain control by ensuring that a diverse range of colleagues can work on the parts of our social media portfolio that are relevant to their role. Orlo's commitment to customer support and product development means the platform is continually evolving to meet our needs in the fast-moving world of social media.

Richard Bassinder

Social Media Manager

We went down to phone lines being open for emergencies only but we quickly realised that we needed another channel for customers to reach us on. We went from having nothing on the website for live chat, to having a fully embedded system.”

Jasmine Dudgon

Communications Specialist

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