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Frequently asked questions

Want to drive community engagement through conversations?

80% of consumers are more likely to buy from businesses that offer personalised experiences. Utilise your data with a suite of Performance Analytics that helps identify your most successful posts, campaigns and conversations.

Want to deliver a great customer experience?

More than two-thirds of people find positive experiences more influential than advertising. Combine your expert team with exceptional tech to deliver a personalised customer experience in real-time, so you can delight customers, no matter the channel.

Want to manage brand reputation?

60% of consumers say that negative reviews made them not want to use a business. Listen in to direct and indirect mentions of your brand across online channels, so you can maintain and protect your reputation by being a part of the conversation.

Want to be ready if a crisis strikes?

In 2020, 62% of businesses implemented a crisis management plan in response to world events. Prepare to weather future storms with intelligent automation and AI-powered features that let you take control no matter the situation.