Sectors ideal for Orlo
Orlo is designed for the public sector, check if you’re suited to work with us.
Why choose Orlo
Orlo is the only community engagement platform for the public sector, enabling you to centralize communication, increase citizen engagement, and improve satisfaction. With AI-driven insights, a unique trust indicator, and advanced performance analytics, Orlo enhances communication and builds trust. Manage interactions across multiple channels seamlessly, allowing for realtime responses, better service delivery, and meeting your community commitments.
Ideally suited for
Built with the public sector in mind
We’re proud to be trusted by .
The Orlo Solution
Orlo works with over 400 public sector , supporting them with community engagement in three key areas.
1. Social Media Management
Orlo helps public sector manage social media, engage communities, build trust, tackle misinformation and improve outcomes through , realtime communication.
Orlo helps public sector manage social media more effectively, engage communities at scale, respond quickly to citizens, and tackle misinformation before it spreads. By digital communication across teams and capturing real-time public sentiment, gain greater insight into the needs and concerns of their audiences and communities. This enables them to build trust, improve outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
2. Voice of the Community
Orlo helps public sector gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring, to inform better decisions.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decisionmaking. By actively involving communities in the conversation, can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
3. Customer Service
Orlo helps public sector respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Orlo’s customer service tools, including chatbots, live chat and the inbox, help respond more quickly to enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, can deliver services that are faster, more accessible and easier to manage. These tools help demonstrate that are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
Results
Increase in engagement.
Chatbot deflection rate.
Overall satisfaction rating.
Secure as standard
As public sector specialists you can rest assured your data is in safe hands.
- Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
Supporting
400
public sector clients.
Building trust with
51,000,000
Citizens.
Handling
125,000,000
Conversations.
Read our Customer Stories
Filter
Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
