The Social Media Management Platform Built for City Managers
Manage community conversations, demonstrate impact to elected officials, and keep every department aligned – Orlo is built around the way city managers actually work.
Purpose built for town, city, county and state governments across the US
Trusted by city and county governments, law enforcement agencies, and public sector teams across the US.
City managers are accountable for everything, but rarely in
control of every channel.
When a resident complaint goes viral, when a department posts something off-message, when an elected official asks why the community is upset about a policy decision – it lands with you.
Most social media tools are built for marketing teams trying to grow an audience. They weren’t designed for government accountability, multi-department oversight, or the kind of compliance and reporting that public sector work demands.
Orlo is different. It’s built specifically for US local government – giving city managers the oversight, the tools, and the data to stay ahead of those moments. Not just respond to them.
Built for the way US city and county government actually works
Orlo works with over 150 government organizations supporting them with building stronger communities with an integrated communication platform.
Social Media Management
Orlo helps city and county communications teams centralize community conversations.
We bring all your community conversations together in one place, combining social media management, customer service, and survey feedback so your teams can listen, respond, and build trust effectively.
Orlo Insights
Orlo helps municipal communicators gain AI-powered insights
Our platform helps you spot trends and community sentiment with AI-powered insights, using our Trust Indicator to show where confidence is growing or where it’s at risk in real time.
Social media analytics
Orlo helps city and county governments track performance and prove impact.
By centralizing your communication, you save time, improve service delivery, and strengthen the connection between your organization and the people you serve. When using our analytics, you’re able to track that progress with granular data points to back up your decisions.
Social archiving included as standard
We understand that staying compliant is essential for the public sector, which is why Orlo includes social media archiving as standard.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Easily connect all of your social media platforms
Orlo integrates with a range of social media platforms & business software so you have everything you need in one place.
See how Orlo supports city managers
What to expect
See how Orlo supports city managers
What to expect
The community need
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Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
