Community Engagement for Law Enforcement
Orlo works with law enforcement agencies to help them to engage with the public, communicate vital information and open up a real connection with the communities they serve.
Purpose built for town, city, county and state governments across the US
Trusted by city and county governments, law enforcement agencies, and public sector teams across the US.
The opportunity
Effective community engagement which increases efficiency, improves communication with the public and builds trust in the local community has never been more important.
Orlo’s Community Engagement Platform enables law enforcement agencies to capture the voice of their communities through digital comms and respond in real time, turning feedback into change that makes a difference. Whether it’s focusing on prevention over intervention with awareness campaigns, addressing misinformation before it escalates, or ensuring services are accessible to all, Orlo helps law enforcement agencies to improve public trust, while unlocking measurable efficiency gains.
By uniting engagement, surveys, social listening and insight in one place, Orlo helps lew enforcement agencies build trust, guide evidence—led change, and deliver community focused outcomes.
The community need
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The Orlo solution
Orlo works with law enforcement agencies supporting them with their community engagement in three key areas.
1. Social media management
Orlo helps law enforcement agencies manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralized real—time communication.
The Orlo platform allows law enforcement agencies to manage social media more effectively, engage communities at scale by launching campaigns and measuring their impact, respond quickly to their communities and tackle misinformation before it spreads. By centralizing social communication law enforcement agencies can not only better serve their communities but also ease pressure on control rooms by managing inbound demand more efficiently. By capturing real-time public sentiment they gain greater insight into the needs and concerns of their communities, enabling them to build trust, improve confidence, and demonstrate accountability in every interaction.
2. Voice of the community
Orlo helps law enforcement agencies to ask the public for their views, understand sentiment and spot issues through surveys, consultations, listening and monitoring to inform decisions and better engage their communities.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help law enforcement agencies gain a deeper understanding of the sentiment of their staff and the general public. Real—time listening helps teams spot emerging trends and issues and allows them to respond through the right comms channels before they escalate – allowing for fast intervention, protecting reputation and avoiding complaints. By actively involving the public in the conversation, law enforcement agencies can build lasting trust, demonstrate transparency and ensure that the services they deliver truly reflect the diverse needs and priorities of their communities.
3. Customer service
Orlo helps law enforcement agencies respond faster, save money, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and the unified inbox.
Using Orlo’s customer service tools, including chatbots, live chat, whatsapp and sms and the centralised inbox to handle routine questions means law enforcement agencies can respond faster, ease pressure on frontline personnel, and prioritize more urgent contact. By streamlining the handling of digital queries across multiple channels, law enforcement agencies can deliver services that are faster and more accessible. These tools also help demonstrate that they are actively listening to their communities, responding to real needs and taking meaningful action to improve public safety.
Secure as standard
As public sector specialists you can rest assured your data is in safe hands.
- US–Based Servers
- SOC 2 Compliant
- FOIA Compliance
“Working with over 400 public sector organizations, we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
Supporting
400
public sector clients
Building trust with over
51,000,000
citizens
Handling over
125,000,000
digital conversations
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Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See Orlo’s community engagement platform in action today.
Increase community engagement
Improve customer experience
Build trust
