Community Engagement for City and County Governments
Community Engagement tools to increase resident engagement, improve customer service and better understand your communities.
Purpose built for town, city, county and state governments across the US
Trusted by city and county governments, law enforcement agencies, and public sector teams across the US.
Social media tools for cities, counties and state agencies
Orlo works with over 150 government organizations supporting them with their community engagement in three key areas.
1. Social media management
Orlo helps city and county governments manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralized real-time communication.
The Orlo platform allows city and county governments to manage social media more effectively, engage communities at scale by launching campaigns and measuring their impact, respond quickly to residents and tackle misinformation before it spreads. By centralizing digital communication across teams and capturing real-time public sentiment, councils gain greater insight into the needs and concerns of their communities. This enables them to build trust, improve service outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
2. Voice of the community
Orlo helps city and county governments gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring to inform better decisions.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help city and county governments gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decision-making. By actively involving communities in the conversation, councils can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
3. Customer service
Orlo helps city and county governments respond faster, save money, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Orlo’s customer service tools, including chatbots, live chat, whatsapp and sms and the centralized inbox, help city and county governments respond more quickly to resident enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, city and county governments can deliver services that are faster, more accessible and easier to manage. These tools also help demonstrate that councils are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Easily connect all of your social media platforms
Orlo integrates with a range of social media platforms & business software so you have everything you need in one place.
The community need
36
61
33
Supporting
150
local authorities
Building trust with over
51,000,000
citizens
Handling over
125,000,000
digital conversations
Meet some of the team
Dustin Brinkman
Head of Business Development, US
With more than two decades of experience in technology and communications, Dustin Brinkman now serves as the Head of Business Development for Orlo. His career journey has been multifaceted, including a tenure as a City Council Member and a rewarding period as a teacher, coach, and Communications Officer for a Kansas school district. Throughout his professional life, Dustin has been dedicated to supporting and enhancing technology and communication systems, particularly within government and educational sectors.
Beyond his professional achievements, Dustin’s life is deeply rooted in his personal passions and Kansas upbringing. He grew up on a family farm, an experience that instilled in him a strong sense of community and hard work. When he’s not navigating the tech world, you’ll likely find him pursuing his love for cooking, with a special focus on competitive BBQ. His passion for competition extends to the sports world as well, as he’s an avid fan of baseball and coaching volleyball. Above all, he cherishes the time he spends with his spouse and two kids, who keep his life full and busy.
Maggie Stanford
US Marketing and Revenue Operations Lead
Maggie brings nearly a decade of experience driving growth and building scalable programs in high-velocity SaaS environments serving public sector clients. She’s spent over five years working with local governments to increase transparency and streamline constituent communications, combining her expertise in cross-functional campaign coordination with a deep understanding of public sector challenges. Maggie specializes in leveraging data-driven insights and process optimization to help organizations work more effectively. She’s passionate about helping local leaders find their voice, communicate authentically with their communities, and truly understand the needs and concerns of their constituents.
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See Orlo’s community engagement platform in action today.
Increase community engagement
Improve customer experience
Build trust
