As the housing sector navigates a landmark shift in consumer regulation – from the implementation of Awaab’s Law to the latest Tenant Satisfaction Measures (TSMs) – the definition of ‘engagement’ is being rewritten. It is no longer enough to simply listen; landlords must prove they are acting in the best interests of and empowering residents, and are delivering safe, high-quality homes.
Join us for a candid chat with representatives from Accent’s engagement team, as we strip away the corporate jargon to discuss the importance and real-world challenges of resident engagement in 2026, and beyond.
What we’ll discuss:
The Cultural Shift: How to move beyond a ‘compliance-first’ mindset to build a genuine culture of listening that rivals the best of the public sector.
Navigating New Legislation: Practical insights into meeting strict new legislation requirements while maintaining transparent communication with residents.
How to Reach the ‘Silent Majority’: Innovative strategies to reach the large proportion of residents who don’t typically engage with your organisation to ensure diverse voices shape service design.
Data With a Human Face: Moving past volume-based metrics to measure what truly matters: resident trust, safety, and a sense of belonging.
Co-Production vs. Consultation: How to transition from asking for opinions to ‘sharing the steering wheel’ with your communities.
