In our latest Tea Break with… it’s an all-Orlo affair, with Amelia McColl, Head of Marketing, and Hardeep Johal, Head of Product, discussing the recent launch of Orlo’s brand new AI-powered Chatbot!
With digital channel shift accelerating over the past couple of years, it’s no surprise that two-thirds of customers now prefer to use digital customer service channels over traditional ones. In fact, more than 50% of customers have turned to an agent on Live Chat to get a query solved in the last year.
With so many conversations for agents to handle, the benefits of using automation are clear – but what exactly is a Chatbot, what makes Orlo’s bot different and what are the benefits of using one of these clever little bots?
Hear all about how Chatbot can help improve your CX in this tea break!