Social Media Analytics Tools
Use our social media analytics tools to interpret your data and create impactful reports that show the value of your work.
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
Understand your data
Slick customer service for your local area can take some fine tuning. It’s a balancing act between fast response times and flicking between systems to find and provide the correct information. Make sure you’re getting it right by measuring performance at a team and user level monitor how many conversations are being handled, average response times, and conversation sentiment.
your digital strategy
Working to tight deadlines with limited resources means you’re always pushing to get that next campaign out the door, never mind analysing its performance too. Orlo’s Analytics suite enables you to quickly understand exactly which content resonates with your audience, and how your campaign is performing overall. With access to unlimited reports on key metrics including impressions, clicks reach future campaigns and foster community engagement.
Get inspired
Compare your performance with your local or industry peers or take inspiration from their best performing posts and use them to improve your own. Create custom reports to quickly view top hashtags and compare audience growth over time, and take best practice examples from others to really help your content and initiatives land in your community.
Schedule a demo
Here’s what to expect:
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
