Automation
Whether you’re looking to gain efficiency by automating daytoday processes or need to be kept up to date when your community is discussing certain topics, Orlo’s Automation tool can help.
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
Stay in the know
Get alerted to new and emerging trends as they happen with Orlo’s Trend Detection feature. Whether there’s a spike of online chatter about changes to or rising dissatisfaction about new parking charge proposals, Orlo’s Automation tool will ensure you’re part of the conversation.
Understand instantly
With more than , it’s clear that we all have our own individual way of expressing ourselves. Orlo’s trend detection uses advanced AI to automatically interpret and classify online conversations into meaningful and actionable insights. Whether your community is worried about safety and a spike in petty theft in the area or is desperate to understand why their bins haven’t been collected, you’ll get the message loud and clear.
Respond to complaints in the moment
When it comes to building trust, resolving issues as promptly as possible can make all the difference. Automate messages containing certain key words that you know are likely to need swift resolution and push them straight to your Inbox so they can get the attention they need.
Do it automatically
Create automated triggers that kick into action when a new trend or topic of interest is detected. Automatically tag a theme, add a note, or assign to a team member, efficiently manage those time sensitive situations and allow your team to focus on the things that really matter all reducing time, effort, and cost to serve.
Schedule a demo
Here’s what to expect:
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
