AI Powered Chatbot
Increase team capacity, save your agents’ time and reduce costtoserve by reducing 50% of inbound queries with Orlo’s AI Chatbot
Built with the public sector in mind
We’re proud to be trusted by .
Be there when they need you
Whether raising a complaint, looking for information or logging into an account, there are more touchpoints than ever before in the digital journey, meaning more places to encounter problems. With Orlo’s fully Chatbot widget you can always be just a click away on Facebook Messenger or X.
Setup made simple
Some Chatbot deployments take months to complete and need data scientists on hand to get set up. Orlo’s solution uses your existing help articles, knowledge base or even just a few FAQs to get you set up in minutes. Its data can also be used to tweak existing help materials, inform future content, identify gaps, performance and streamline queries.
Deflect inbound demand
Ease the burden on your frontline staff and allow Chatbot to empower customers to selfserve 24/7, deflecting demand, reducing resolution times and improving overall satisfaction. Leaving your agents available to deal with more complex queries and service resolution.
Handover to a human
When faced with a query it can’t resolve, Chatbot will make the call to hand over to an agent instead. All conversations will also be visible in your Inbox too, providing context for your agents to pick up seamlessly from where Chatbot left off.
Schedule a demo
Here’s what to expect:
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
