The Community Engagement Platform for the public sector
Orlo’s Community Engagement platform has been designed to build stronger and more resilient communities. Combining the power of Social Media Management, Customer Service and Voice of the Community, together with our clients, we build trust through brilliant conversations.
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
The Orlo Solution
Orlo works with over 400 public sector , supporting them with community engagement in three key areas.
1. Social Media Management
Orlo helps public sector manage social media, engage communities, build trust, tackle misinformation and improve outcomes through , realtime communication.
Orlo helps public sector manage social media more effectively, engage communities at scale, respond quickly to citizens, and tackle misinformation before it spreads. By digital communication across teams and capturing real-time public sentiment, gain greater insight into the needs and concerns of their audiences and communities. This enables them to build trust, improve outcomes, and demonstrate accountability in every interaction, while also showing they are listening, learning, and acting on what matters most to the people they serve.
2. Voice of the Community
Orlo helps public sector gather feedback, understand sentiment and spot issues through surveys, consultations, listening and monitoring, to inform better decisions.
Orlo’s Voice of Community tools, including surveys, consultations, social listening and media monitoring, help gain a deeper understanding of public sentiment, gather meaningful feedback, and identify emerging concerns before they escalate. These tools provide valuable insight into what matters most to local people, enabling more inclusive and informed decisionmaking. By actively involving communities in the conversation, can build lasting trust, demonstrate transparency, and ensure that the services they deliver truly reflect the diverse needs and priorities of their residents.
3. Customer Service
Orlo helps public sector respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Orlo’s customer service tools, including chatbots, live chat and the inbox, help respond more quickly to enquiries, reducing pressure on frontline teams and improving overall satisfaction. By streamlining the handling of digital queries across multiple channels, can deliver services that are faster, more accessible and easier to manage. These tools help demonstrate that are actively listening to their communities, responding to real needs and taking meaningful action to improve the citizen experience.
Results
Increase in engagement.
Chatbot deflection rate.
Overall satisfaction rating.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
