Manage all of your digital conversations from one place
Whether you’re managing queries from Chatbot, Live Chat or your social accounts, Orlo’s unified inbox allows you to deliver exceptional customer service.
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
Get it right first time
Repeatedly answering the same queries doesn’t just drain your resources, it impacts service satisfaction, too. Make sure inbound queries reach the right person at the right time by using inbox prioritisation and build trust by responding when your community needs you. Manage the flow of inbound social messages by pushing conversations to agents who have capacity, or take advantage of Orlo’s AI Chatbot to manage digital demand and free up your agents to respond to queries that need the human touch.
Improve citizen satisfaction
Harness the power of Live Chat to respond more quickly to citizen enquiries, ease pressure on frontline teams and increase satisfaction. Get a single view of all of your digital conversations within one unified inbox and harness automation to increase your team’s efficiency. Demonstrate to your community that you are actively listening, responding to real needs and taking meaningful action to improve their experience.
Capture a single view of citizen experience
By integrating with your existing CRM system and combining all of your citizen data in one place, Orlo provides you with a unified view of your citizen experience. Remove data silos, improve decision making, create clear audit trails, measure the impact of your customer service and make data driven decisions to improve the overall citizen experience.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
