Orlo Insights – AI powered social listening
Combine the power of Social Listening, Media Monitoring and AI developed with the Public Sector in mind, to really understand the Voice of your Community.
Built with the public sector in mind
We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
Turn insight into action, in real-time
Managing your online reputation, building trust in your community, keeping ahead of societal trends, preventing the spread of misinformation, crisis management and, proactively engaging with your community can feel like an impossible task.
Powered by industry leading AI, Orlo Insights is designed to cut through the noise and help public sector understand what really matters to their communities.
Trust Indicator
Orlo’s Trust Indicator allows you to research and measure the driving factors of trust and distrust amongst your citizens and actively manage your reputation in the community.
AI Alerts
Automatically get notified of new emerging themes that could potentially become a crisis and set up alerts for particular themes that are of interest to your . Go beyond keywords and look at semantically similar themes.
Community Insight
Get a breakdown of your audience’s demographics to provide insight into your most engaged interest groups, industries and top influencers. Use Insights to discover the who, what and why behind your community’s conversations.
Understand the drivers of trust and mistrust in your community
Inspired by research from Harvard Business School and based on a unique algorithm, Orlo’s unique Trust Indicator is designed to help you capture the voice of your community and understand how much they trust you, uncovering the drivers behind trust and mistrust and how those levels change over time.
“2/3 of the public don’t trust public institutions to represent their interests.”
Get to know your community and how to engage with them
Identify key themes and trends in your audience conversations to plan and tailor future comms to specific issues being discussed and target demographics. In turn, measure the increase in community engagement in online discussions, while tracking the expansion of your audience and their demographics through Insights’ Audience Analysis Reports.
“108 minutes is the average daily time an adult spends on social media.”
Improve community experience and increase satisfaction
Get a clear view of what’s driving inbound demand with Orlo Insights so you can proactively engage your community and give them the information they need and want before they have to ask for it. All this while clearly identifying where you’re already excelling so you can do more of what works.
“80% of public sector enquiries stem from failure demand.”
Respond to issues before they become crises
Get real-time alerts to any unusual spikes in data, or your unknown unknowns using Orlo’s Theme Alerts. Stay ahead of emerging trends with instant notifications, enabling swift response strategies and proactive comms, saving time, budget and resources and allowing you to manage and mitigate challenges before they escalate.
“84% of the population use social media every single day.”
Practice Insight-Driven Business Planning
With budget pressures and so many competing priorities, it’s difficult to know where to prioritise money and resources. While some solutions only collect the opinions of a small minority or demographic of your community, Insights captures the voice of the silent majority and highlights what matters most to them to help you set and achieve the most important objectives.
“31% of people will take to social media to complain.”
Schedule a demo
Here’s what to expect:
Go beyond social listening and media monitoring…
Orlo Insights offers that next level of understanding building on traditional social media monitoring to track conversations, and social listening to gain an understanding of the context and the sentiment of those conversations. Developed with the public sector in mind, Insights from Orlo is an advanced reporting solution that provides AI-driven analytics that allows you to cut through the noise and turn insight into action, in real-time.
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Over 2.5 million sources at your fingertips
Whether you simply want to listen, understand and act on the conversations that you’re part of within your Orlo Inbox or want greater visibility on your unknown unknowns across a whole range of sources, we’ve got you covered. We’ve partnered with LexisNexis to give you access to over 2.5 million sources including online news sites, blogs and forums, as well as print media, using Orlo Insights.
Read our Customer Stories
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See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
