Sectors ideal for Orlo
Orlo is designed for the public sector, check if you’re suited to work with us.
Why choose Orlo
Orlo is the only community engagement platform for the public sector, enabling you to centralize communication, increase citizen engagement, and improve satisfaction. With AI-driven insights, a unique trust indicator, and advanced performance analytics, Orlo enhances communication and builds trust. Manage interactions across multiple channels seamlessly, allowing for realtime responses, better service delivery, and meeting your community commitments.
Ideally suited for
Built for local government
We’re proud to be trusted by more than 400 public sector organizations.
The Orlo Solution
Orlo works with over 400 public sector organisations, supporting them with community engagement in three key areas.
1. Social Media Management
Orlo helps public sector organisations manage social media, engage communities, build trust, tackle misinformation and improve outcomes through centralised, real-time communication.
Manage all your social channels from one place, respond to citizens in real time, manage reputation and tackle misinformation before it spreads. By centralising digital communication across teams, you gain a clearer picture of public sentiment and community needs, enabling better decisions, greater accountability, and stronger trust.
2. Voice of the Community
Orlo helps public sector organisations gather feedback, understand sentiment and spot issues through surveys, listening and monitoring, to inform better decisions.
Combine surveys, social listening, consultations and media monitoring to understand what your communities are really saying. Surface emerging concerns before they escalate, involve residents in decision-making, and demonstrate that your organisation is genuinely listening and acting on what it hears.
3. Customer Service
Orlo helps public sector organisations respond faster, ease team pressure and improve satisfaction by streamlining digital queries through chatbots, live chat and inbox.
Handle resident enquiries faster and more efficiently with chatbots, live chat and a centralised inbox all in one platform. Reduce pressure on frontline teams, improve satisfaction, and free up resource to focus on the interactions that matter most.
Results
Increase in engagement.
Chatbot deflection rate.
Overall satisfaction rating.
Secure as standard
As public sector specialists you can rest assured your data is in safe hands.
- UK Based Servers
- ISO27001
- Cyber Essentials Plus
- GDPR Compliant
- CCS Supplier
“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
Supporting
400
public sector clients.
Building trust with
51,000,000
Citizens.
Handling
125,000,000
Conversations.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
Don’t miss out – stay in the know.
Inspiring thought-leadership content
Exciting product announcements
Upcoming webinars and events
See the power of Orlo in action today.
Increase community engagement
Improve customer experience
Build trust
