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Community Survey Tools

Surveys can be set up in seconds and are designed to be fully customisablecustomizable so you can ask the questions that matter and use the insights captured to build trust and drive engagement in your community.

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Built with the public sector in mind

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Survey your community

Orlo’s Voice of the Community solution is designed to help you deliver more responsive, cost effective services by making public engagement more inclusive, intelligent and impactful. Design, deliver and report on meaningful surveys and consultations that impact your community, by learning from the voice of your citizens.

Cut through the noise

Custom reporting options allow you to get to the insight you’re most interested in, whenever you need to. Filter by timescales, account, agent, score, or the person completing the survey, or search for feedback that contains the specific keywords most important to you.

Your public survey, in your hands

Capture feedback on a brand account, or individual level –— the choice is yours. Orlo surveys let you take complete control and set up, word, tweak, and launch your surveys as you see fit, so your survey set up can meet the unique requirements of public sector consultations.

Make data driven decisions

Know in your gut something needs to change but struggling to prove it? Whether it’s changing a process to make things simpler or tweaking the hiring process to attract more talent, use the data gathered from your community surveys and consultations to drive your decision making.

Schedule a survey tool demo

Here’s what to expect:

A discovery session to understand your strategic objectives

An opportunity to share any circumstances that may be making achieving those outcomes more challenging

A live demo of the Orlo platform, bespoke to you, complete with best practice guidance and case study examples from across the Orlo community

A friendly, no pressured approach from someone who understands the public sector

Ask us a survey tool question

“Orlo has been critical in our approach to streamlining our social media channels. Conversations are easier to find and sentiment a breeze to track. All that backed up with a powerful but easy to use content calendar has made our community AND content management a real pleasure.”

Matt Smart

Social Media Editor, STONEWATER

“Orlo gets my vote! As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly.

Carolyne M.

Digital Team Leader

“Orlo has been brilliant in developing their offer to the public sector, they are very keen to work with us, really understand our challenges, both strategic and tactical, about how we use their platform, but also the big challenges we’re facing as a sector and how they can really help us overcome those challenges and bring more opportunities to how we communicate with residents, how we understand our communities and how we do our work”

Michael Stringer

Director of Communications, Surrey County Council

“Orlo was that starting point for us to get some building blocks in place so we could really get to know what each platform does, how it operates and what our audiences want to see from us.”

Laura H.

Social and Digital Communications Manager, Wakefield Council

“Using Orlo has really helped streamline and simplify things for myself and my team. We have eight social media channels in total which are looked after by two teams, so it’s vital that we have a tool that lets us work collaboratively and Orlo provides that, with functions like approving posts, assigning inbox messages and being able to see a full scheduled Content Calendar of all our channels.”

Charlotte Burton

Digital Communications Specialist, Birmingham Women’s and Children’s NHS Foundation Trust

Why is surveying important?

Understanding and responding to public needs
Public sector surveys are essential for understanding the real needs and priorities of citizens and communities. By collecting feedback through reliable community survey tools, organisations can gain accurate insights into what matters most to the people they serve. This information helps government bodies design policies and public services that reflect community priorities, ensuring resources are used effectively and decisions are based on real data rather than assumptions.

Improving services and building public trust
Surveying plays a crucial role in government service improvement. Regularly gathering feedback from residents and service users allows public sector organisations to identify what’s working well and where improvements are needed. When communities see that their input leads to tangible changes such as better communication, faster response times, or improved accessibility it strengthens citizen engagement and builds long-term trust. Sharing survey findings openly also enhances transparency and accountability across government departments.

Driving data-led policy and performance
Using community survey tools helps public sector teams collect measurable data that supports evidence-based policymaking. From evaluating new initiatives to tracking long-term outcomes, surveying ensures that every decision is informed by real community insight. This data-led approach empowers leaders to allocate budgets more efficiently, evaluate policy effectiveness, and foster a culture of continuous improvement across the public sector.

What can you use social listening for?

Survey tools to measure citizen satisfaction

Identify what is working well and what needs to be improved in your community by measuring citizen satisfaction through Orlo survey tools and Voice of the Community.

Survey software to inform policy and strategy

Guide policy decisions and strategic planning by conducting community surveys with Orlo.

Engage communities by using survey tools and build trust

Community survey tools are essential for assessing the impact of government programs and services. Measure outcomes, gather feedback and identify areas of refinement with Orlo survey tools.

Use surveys to help organisational improvement

Survey tools can be used internally to gather employee feedback. Understand your organisations culture, morale and development needs.

Orlo products and features

Insights reporting

UtilizeUtilise AI-powered listening and reporting to turn insight into action.

Surveys

Capture direct, indirect and inferred feedback. So you can listen to all of your community.

Unified Inbox

See all of your digital conversations together in one simple inbox.

Automation

Efficiently managing your inbound digital and social messages with automation.

Benchmarking

Understand what’s happening within your sector and how you compare at a glance.

Social Listening

Listen to and understand the needs of your community with social media listening.

Analytics

Interpret your data and create impactful reports that show the value of your work.

Content Calendar

Plan, create, approve, schedule and manage all of your campaigns in one place.

Content Creation

Use our content creation tools to publish engaging, relevant and timely content.

Auditing

View the end-to-end history of all your social activities with auditing.

Reviews

Monitor, respond to, and amplify your reviews to understand what matters most to your community.

Generate

Drive time and cost efficiencies, whilewhilst ensuring you still reflect your organization’sorganisation’s tone of voice.

Post Boosting

Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.

Chatbot

Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.

Live Chat

Be there when your community need you most by responding instantly with Orlo’s live chat feature.

Orlo Insights

Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.

Scheduling Tools

Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.

Social Archiving

Archive social media posts with ease, archiving is built in to the Orlo platform as standard.

Carolyne M.

Digital Team Leader

“Orlo gets my vote!”

As a customer service tool it is fantastic and we found it invaluable for emergencies such as severebad weather, to get the team on message for getting crucial information out quickly.

31 reviews (4.4 out of 5)

See the power of Orlo in action today.

Increase community engagement

Improve customer experience

Build trust

Schedule your demo

Community Survey Tools

Surveys can be set up in seconds and are designed to be fully customisablecustomizable so you can ask the questions that matter and use the insights captured to build trust and drive engagement in your community.

Built with the public sector in mind

Survey your community

Cut through the noise

Your public survey, in your hands

Make data driven decisions

Schedule a survey tool demo

Here’s what to expect:

Why is surveying important?

What can you use social listening for?

Orlo products and features

Insights reporting

Surveys

Unified Inbox

Automation

Benchmarking

Social Listening

Analytics

Content Calendar

Content Creation

Auditing

Reviews

Generate

Post Boosting

Chatbot

Live Chat

Orlo Insights

Scheduling Tools

Social Archiving

Read our Customer Stories

Filter

Trusted across the public sector

Carolyne M.

The only community engagement platform designed for the public sector