Community Survey Tools

Surveys can be set up in seconds and are designed to be fully customisablecustomizable so you can ask the questions that matter and use the insights captured to build trust and drive engagement in your community.

Built with the public sector in mind

We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.

Survey your community

Orlo’s Voice of the Community solution is designed to help you deliver more responsive, cost effective services by making public engagement more inclusive, intelligent and impactful. Design, deliver and report on meaningful surveys and consultations that impact your community, by learning from the voice of your citizens.

Cut through the noise

Custom reporting options allow you to get to the insight you’re most interested in, whenever you need to. Filter by timescales, account, agent, score, or the person completing the survey, or search for feedback that contains the specific keywords most important to you.

Your public survey, in your hands

Capture feedback on a brand account, or individual level –— the choice is yours. Orlo surveys let you take complete control and set up, word, tweak, and launch your surveys as you see fit, so your survey set up can meet the unique requirements of public sector consultations.

Make data driven decisions

Know in your gut something needs to change but struggling to prove it? Whether it’s changing a process to make things simpler or tweaking the hiring process to attract more talent, use the data gathered from your community surveys and consultations to drive your decision making.

What can you use Orlo surveys for?

Survey tools to measure citizen satisfaction

Identify what is working well and what needs to be improved in your community by measuring citizen satisfaction through Orlo survey tools and Voice of the Community.

Family and Friends Testing (FFT)

Orlo helps healthcare organisations deliver Family and Friends Tests in a way that is meaningful, compliant, and connected to wider patient engagement and digital communication.

Transactional Surveying

Ensure you capture the voice of the community in the moment it matters most – immediately following service delivery. Whether it’s a hospital discharge, a social housing repair, or a customer service inquiry, automate feedback collection without lifting a finger with transactional surveys.

Engage communities by using survey tools and build trust

Community survey tools are essential for assessing the impact of government programs and services. Measure outcomes, gather feedback and identify areas of refinement with Orlo survey tools.

Schedule a survey tool demo

Here’s what to expect:

A discovery session to understand your strategic objectives

An opportunity to share any circumstances that may be making achieving those outcomes more challenging

A live demo of the Orlo platform, bespoke to you, complete with best practice guidance and case study examples from across the Orlo community

A friendly, no pressured approach from someone who understands the public sector

Ask us a survey tool question

“Orlo has been critical in our approach to streamlining our social media channels. Conversations are easier to find and sentiment a breeze to track. All that backed up with a powerful but easy to use content calendar has made our community AND content management a real pleasure.”

Matt Smart

Social Media Editor, STONEWATER

“Orlo gets my vote! As a customer service tool it is fantastic and we found it invaluable for emergencies such as bad weather, to get the team on message for getting crucial information out quickly.

Carolyne M.

Digital Team Leader

“Orlo has been brilliant in developing their offer to the public sector, they are very keen to work with us, really understand our challenges, both strategic and tactical, about how we use their platform, but also the big challenges we’re facing as a sector and how they can really help us overcome those challenges and bring more opportunities to how we communicate with residents, how we understand our communities and how we do our work”

Michael Stringer

Director of Communications, Surrey County Council

“Orlo was that starting point for us to get some building blocks in place so we could really get to know what each platform does, how it operates and what our audiences want to see from us.”

Laura H.

Social and Digital Communications Manager, Wakefield Council

“Using Orlo has really helped streamline and simplify things for myself and my team. We have eight social media channels in total which are looked after by two teams, so it’s vital that we have a tool that lets us work collaboratively and Orlo provides that, with functions like approving posts, assigning inbox messages and being able to see a full scheduled Content Calendar of all our channels.”

Charlotte Burton

Digital Communications Specialist, Birmingham Women’s and Children’s NHS Foundation Trust

Why is surveying important?

Understanding and responding to public needs
Public sector surveys are essential for understanding the real needs and priorities of citizens and communities. By collecting feedback through reliable community survey tools, organisations can gain accurate insights into what matters most to the people they serve. This information helps government bodies design policies and public services that reflect community priorities, ensuring resources are used effectively and decisions are based on real data rather than assumptions.

Improving services and building public trust
Surveying plays a crucial role in government service improvement. Regularly gathering feedback from residents and service users allows public sector organisations to identify what’s working well and where improvements are needed. When communities see that their input leads to tangible changes such as better communication, faster response times, or improved accessibility it strengthens citizen engagement and builds long-term trust. Sharing survey findings openly also enhances transparency and accountability across government departments.

Driving data-led policy and performance
Using community survey tools helps public sector teams collect measurable data that supports evidence-based policymaking. From evaluating new initiatives to tracking long-term outcomes, surveying ensures that every decision is informed by real community insight. This data-led approach empowers leaders to allocate budgets more efficiently, evaluate policy effectiveness, and foster a culture of continuous improvement across the public sector.