We’re proud to be trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education and travel and transport.
Public sector services are built on trust. To protect and strengthen that trust, organisations need to understand how people experience services at the point they are delivered, not weeks later, when detail and emotion are lost.
Orlo’s transactional surveys enable public sector organisations to capture feedback automatically and securely, following a service interaction. By listening at the right moment, teams gain clearer insight, respond faster to issues, and demonstrate accountability to the communities they serve.
Orlo makes it easy to collect feedback after service delivery, without adding manual effort for teams.
Whether feedback is triggered after a single interaction or batched across services, Orlo ensures the voice of the community is captured at the point where it is most valuable.
Orlo’s transactional surveys are powered by a flexible workflow engine that connects directly to your existing systems and processes.
Once set up, surveys are triggered automatically, allowing teams to focus on delivery rather than administration.
Flexible Triggers
Surveys can be triggered in multiple ways to suit operational needs:
This flexibility allows transactional surveys to fit seamlessly into healthcare, housing, local government, and customer service environments.
Multi-Channel Delivery
Reach people in the way that works best for them:
All communications are consistent, accessible, and aligned with public sector standards.
Security and Data Residency
Orlo is built for regulated environments, with enterprise-grade security as standard.
Orlo’s transactional survey tools are grounded in how public sector teams actually work. It enables easy collection of feedback after service delivery, without adding manual effort.
See how Orlo’s transactional surveys work in practice.
Request a demo today and explore how real-time feedback can drive meaningful improvement.
For the public sector, trust is shaped by everyday service delivery. Every housing repair, planning application, hospital discharge, or customer service interaction influences how residents view their local authority, NHS Trust, or government department. Transactional surveys capture feedback at the moment it matters most.
Orlo helps public sector teams securely automate in the moment feedback directly from operational systems, ensuring surveys are triggered after a service is delivered without adding manual workload.
By segmenting responses by service, team, location, or staff member, organisations gain clear, actionable insight into performance and areas for improvement. This continuous feedback loop supports service improvement and strengthens public confidence over time.
You can see how the public sector use Orlo in practice in our customer stories.
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Understand what’s happening within your sector and how you compare at a glance.
Listen to and understand the needs of your community with social media listening.
Interpret your data and create impactful reports that show the value of your work.
Plan, create, approve, schedule and manage all of your campaigns in one place.
Use our content creation tools to publish engaging, relevant and timely content.
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
By capturing feedback at the right moment and acting on what people say, public sector organisations can improve services, reduce risk, and build stronger relationships with the communities they serve.
See how Orlo’s transactional surveys work in practice.
Request a demo today and explore how real-time feedback can drive meaningful improvement.
Join 400+ public sector organisations already building trust with Orlo.
Industries
Solutions
Integrations
Platforms
Resources
Meet Orlo
The only social media management platform designed for the public sector
We’re social
Copyright © 2026 Orlo. All rights reserved.
