How does Orlo help Welsh councils meet the Well-being of Future Generations Act?

The Well-being of Future Generations (Wales) Act 2015 requires public bodies to demonstrate genuine, inclusive citizen involvement in long-term decision-making. Orlo supports this by replacing periodic consultation exercises with a continuous, always-on model of community insight — capturing sentiment, feedback, and emerging issues across social media, surveys, and digital channels in real time. This gives Welsh councils the representative evidence trail they need to prove the principles of voice, control, and involvement demanded by the Act.

How does Orlo support compliance with the Social Services and Well-being (Wales) Act?

The Social Services and Well-being (Wales) Act 2014 places statutory duties on councils to involve people in decisions about their care and to identify needs early. Orlo helps Directors of Social Services and their teams fulfil these mandates through representative sentiment monitoring that captures voices beyond the typical consultation respondents, preventative risk tracking that flags emerging community vulnerabilities before they become service demands, and multi-agency collaboration tools that connect insight across departments.

What is Orlo's Digital Intelligence Hub and how does it benefit Welsh councils?

Orlo's Digital Intelligence Hub is a centralised platform that unifies social listening, media monitoring, surveys, and transactional feedback into a single view. For Welsh councils, it breaks down the data silos that stall transformation — replacing disconnected tools across housing, social services, and highways with one platform. AI-powered sentiment analysis, word cloud mapping, and cross-channel performance analytics allow councils to move from broad citizen insight to fast, preventative action rather than reacting to lagging indicators.

Can Orlo help Welsh councils reach harder-to-hear community voices?

Yes. Traditional consultation exercises are often dominated by the loudest or most engaged voices, leaving corporate plans without representative data from more vulnerable or hard-to-reach demographics. Orlo's advanced sentiment mapping and always-on digital tracking capture diverse community voices across multiple channels simultaneously — including social media conversations that occur outside formal consultation windows — giving Welsh councils a far more representative picture of community need.

Does Orlo support bilingual working for Welsh councils?

Yes. Orlo supports bilingual campaign workflows, which is essential for Welsh councils operating under the Welsh Language Standards. Communications teams can manage Welsh and English content within the same platform, including scheduling, publishing, and monitoring across both languages from a unified content calendar.

How does Orlo help Welsh councils demonstrate accountability to citizens?

Orlo creates a transparent, unalterable audit trail of citizen engagement that supports public-facing accountability reporting. The platform enables councils to build a clear 'You Said / We Did' evidence trail — closing the loop with citizens by demonstrating how their input has shaped service decisions. This builds public trust and provides measurable evidence of value for money, which is particularly important under the scrutiny requirements of the Well-being of Future Generations Act.

Is Orlo secure and compliant enough for Welsh public sector use?

Yes. Orlo is built specifically for the UK public sector. All citizen data is stored and managed inside the UK under a UK Data Guarantee. The platform holds Cyber Essentials Plus certification and is built to satisfy ISO 27001 (Information Security) and ISO 22301 (Business Continuity) standards. Role-based access permissions support secure, multi-department collaboration, and SSO/SAML integration is available for IT Directors and SIROs managing access at an authority level.

How can Welsh councils procure Orlo?

Orlo is available through established public sector procurement frameworks, simplifying the purchasing process for Welsh councils and removing the need for a standalone tender process. To find out which frameworks apply to your authority and to get a tailored demonstration of the platform aligned to the Well-being of Future Generations Act, you can book a personalised demo at orlo.tech/industries/local-government/wales.

Home — Sectors ideal for Orlo — Community Engagement Platform for Local Government and Councils — Local Government Service User Experience Platform | Wales

The Community Insight Platform Built for Welsh Council Transformation

Transition from periodic consultation to continuous insight. Meet your statutory mandates, drive preventative service redesign, and prove your impact to citizens on one secure platform.

Explore Features

Book your personalised demo

Built with local government and councils in mind

We’re proud to be trusted by 400+ public sector organisations from Local Government, to Emergency Services, Housing and Healthcare, to Education and Travel and Transport.

See our customer stories

Co-Production

Move beyond traditional “consultation activity” to a continuous, “always-on” model where citizen voices actively shape long-term, sustainable service design.

Prevention

Identify neighborhood friction points and rising community vulnerabilities early, stepping in before operational demands and financial pressures escalate.

Accountability

Close the loop with citizens by creating a transparent “You Said / We Did” evidence trail that builds public trust and demonstrates clear value for money.

Siloed data stalls council transformation

When citizen feedback, social monitoring, and operational insights live in separate departments, service transformation fails.

Trapped in a “Service Delivery” mindset

Relying on disconnected platforms forces councils to react to lagging indicators rather than anticipating needs. Without a unified view, teams miss the subtle operational shifts necessary to build a true service user experience.

The “Usual Respondents” bias

Traditional consultation exercises are frequently dominated by the loudest voices. Siloed tools fail to filter out this noise, leaving council corporate plans lacking representative data from more vulnerable or hard-to-reach demographics.

Duplication and financial waste

Managing separate contracts and manually aggregating feedback across housing, social services, and highways creates massive operational overhead. This division squanders shrinking budgets on administrative processes instead of direct front-line value.

Regulatory compliance exposure

Ad-hoc reporting makes it incredibly difficult to legally prove the principles of voice, control, and involvement demanded by the Well-being of Future Generations Act and the Social Services and Well-being Act.

The Digital Intelligence Hub for modern councils

A single platform engineered to dismantle internal silos and turn broad citizen insight into fast, preventative action.

For modern service user experiences

A centralised platform unifying social listening, media monitoring, surveys, and transactional feedback
“Always-on” digital tracking to catch emerging localized risks before they burden emergency lines
Automated alerts for community friction points, helping you pivot to early intervention
Advanced sentiment mapping that captures diverse community voices beyond typical survey respondents
Fast-cycle dashboards enabling rapid ‘insight to decision to action’ transformations

For public sector readiness and security

UK Data Guarantee: Full data residency with all citizen data stored and managed inside the UK
Top-Tier Compliance: Platform fully accredited with Cyber Essentials Plus certification
Robust Security Standards: Built to satisfy ISO 27001 (Information Security) and ISO 22301 (Business Continuity) standards
Transparent, unalterable audit trails supporting public-facing accountability logs
Role-based access permissions ensuring secure, multi-department collaboration across all services

Value across your organisation

Orlo empowers every council department to deliver on corporate well-being goals.

Role	Benefit	Key Features
Chief Executive / Leader	Drive modern operating models while managing sustained financial pressures	Risk dashboards, unified data storage, measurable "You Said / We Did" reporting
Director of Social Services	Fulfil statutory mandates for voice, control, and early intervention	Representative sentiment monitoring, preventative risk tracking, multi-agency tools
Head of Comms & Engagement	Break down data silos and replace slow consultations with fast, active listening	Centralized inbox, bilingual campaign workflows, cross-department content calendars
IT Director & SIRO	Secure compliance via a platform built explicitly for the UK public sector	UK Data Guarantee, Cyber Essentials Plus, ISO 27001 & ISO 22301, SSO/SAML

Turn insight into action across your authority

What to expect

A tailored discovery session focused on aligning your digital capability with the Well-being of Future Generations Act.

An analysis of your current citizen feedback loops to pinpoint data silos and tracking gaps.

A live demonstration of the Digital Intelligence Hub showing how to map underrepresented community insights into real service design.

An overview of our simple procurement options via established public sector frameworks.

Turn insight into action across your authority

What to expect

A tailored discovery session focused on aligning your digital capability with the Well-being of Future Generations Act.

An analysis of your current citizen feedback loops to pinpoint data silos and tracking gaps.

A live demonstration of the Digital Intelligence Hub showing how to map underrepresented community insights into real service design.

An overview of our simple procurement options via established public sector frameworks.

Empower your strategy with Orlo Insights

Go beyond everyday community management. Upgrade your platform with advanced AI sentiment analysis, word cloud mapping, and cross-channel performance analytics. It’s the digital intelligence hub your council needs to break down data silos, track hard-to-reach voices, and seamlessly turn raw citizen feedback into preventative service action.

Learn more Request a demo

Everything your team needs to engage, listen and respond

Insights reporting

UtilizeUtilise AI-powered listening and reporting to turn insight into action.

Surveys

Capture direct, indirect and inferred feedback. So you can listen to all of your community.

Unified Inbox

See all of your digital conversations together in one simple inbox.

Automation

Efficiently managing your inbound digital and social messages with automation.

Benchmarking

Understand what’s happening within your sector and how you compare at a glance.

Social Listening

Listen to and understand the needs of your community with social media listening.

Analytics

Interpret your data and create impactful reports that show the value of your work.

Content Calendar

Plan, create, approve, schedule and manage all of your campaigns in one place.

Content Creation

Use our content creation tools to publish engaging, relevant and timely content.

Auditing

View the end-to-end history of all your social activities with auditing.

Reviews

Monitor, respond to, and amplify your reviews to understand what matters most to your community.

Generate

Drive time and cost efficiencies, whilewhilst ensuring you still reflect your organization’sorganisation’s tone of voice.

Post Boosting

Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.

Chatbot

Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.

Live Chat

Be there when your community need you most by responding instantly with Orlo’s live chat feature.

Orlo Insights

Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.

Scheduling Tools

Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.

Social Archiving

Archive social media posts with ease, archiving is built in to the Orlo platform as standard.

Easily connect all of your social media platforms

Orlo integrates with a range of social media platforms & business software so you have everything you need in one place.

Orlo integrations

Nextdoor

Be a part of the conversations that matter by creating, scheduling and posting content to Nextdoor. Share timely, geo-targeted, hyper-local content with the citizens you want to engage the most.

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Facebook

Draft, schedule and publish Facebook posts, including images and videos. Target based on age, location, gender and relationship status, boost your most important updates and access all of your stats. Option to add Chatbot.

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Draft, schedule and publish your organisations updates, including images and videos. Interact on LinkedIn messaging and groups and boost your most important updates, then view your all important stats.

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Instagram

Draft, schedule and post Instagram videos, images, reels and carousels, reply to comments on posts and respond to DMs to keep the conversation flowing. Then use Orlo Analytics to view your all important stats.

Learn more

TikTok

Use the power of video to engage your audience on TikTok. Draft, schedule and post videos directly to the platform or add your videos to the asset library for future use. Use Orlo’s Analytics to view all your stats.

Learn more

X

Draft, schedule and post posts including images and videos. Create threads, respond to replies and DMs. Take your engagement a step deeper and send surveys or set up Chatbot to answer your FAQs.

Learn more

YouTube

Engage your audience on YouTube by scheduling and posting videos. Respond to comments, store your videos for the future in the asset library and use analytics to view your all important stats.

Learn more

Bluesky

This emerging social media channel offers public sector organisations and their audiences an alternative to traditional networks, with an emphasis on user control, privacy and freedom of expression.

Learn more

Threads

Engage with your community on one of the newest social networks around. Getting in front of this new, growing audience couldn’t be easier with Threads management through Orlo.

Learn more

Don’t miss out – stay in the know.

Inspiring thought-leadership content

Exciting product announcements

Upcoming webinars and events

Don’t miss out – stay in the know.

Inspiring thought-leadership content

Exciting product announcements

Upcoming webinars and events

The Community Insight Platform Built for Welsh Council Transformation

Transition from periodic consultation to continuous insight. Meet your statutory mandates, drive preventative service redesign, and prove your impact to citizens on one secure platform.

Built with local government and councils in mind

Co-Production

Prevention

Accountability

Siloed data stalls council transformation

When citizen feedback, social monitoring, and operational insights live in separate departments, service transformation fails.

Trapped in a “Service Delivery” mindset

The “Usual Respondents” bias

Duplication and financial waste

Regulatory compliance exposure

The Digital Intelligence Hub for modern councils

A single platform engineered to dismantle internal silos and turn broad citizen insight into fast, preventative action.

For modern service user experiences

For public sector readiness and security

Value across your organisation

Orlo empowers every council department to deliver on corporate well-being goals.

Turn insight into action across your authority

What to expect

Turn insight into action across your authority

What to expect

Empower your strategy with Orlo Insights

Everything your team needs to engage, listen and respond

Insights reporting

Surveys

Unified Inbox

Automation

Benchmarking

Social Listening

Analytics

Content Calendar

Content Creation

Auditing

Reviews

Generate

Post Boosting

Chatbot

Live Chat

Orlo Insights

Scheduling Tools

Social Archiving

Easily connect all of your social media platforms

Nextdoor

Facebook

LinkedIn

Instagram

TikTok

X

YouTube

Bluesky

Threads

Don’t miss out – stay in the know.

Don’t miss out – stay in the know.

See Orlo in action.

The only community engagement platform designed for the public sector