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Customer Stories
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Seamless citizen engagement – naturally

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As a fair-sized comms team with a lot of traffic to coordinate, we get loads of value out of the ability to create and track campaigns, projects and incidents, and spend a lot of time taking a deep dive into our analytics to review our efforts and ensure our communications are as effective as they can be.

Joanne Westlake

Senior Communications Officer

We went down to phone lines being open for emergencies only but we quickly realised that we needed another channel for customers to reach us on. We went from having nothing on the website for live chat, to having a fully embedded system.”

Jasmine Dudgon

Communications Specialist