Human-led.
AI-optimised.
Built for the public sector.
Orlo brings comprehensive AI capability across community engagement into one governed platform, so your teams move faster, understand communities better and stay in control of every decision. No black boxes. No generic SaaS. Built around public sector accountability from the ground up.
Built for the public sector
We’re proud to be the community engagement platform of choice, trusted by 400+ public sector organisations from emergency services, to local and central government, housing and healthcare, to education, and travel and transport.
Why public sector AI has to be different
Generic AI tools are built to sell products and grow audiences. Public service is not marketing. Your teams carry duties around accountability, transparency, safeguarding and data protection that commercial platforms were never designed for. Orlo’s AI is built the other way round. Every model supports a human decision rather than replacing it, every output is auditable and every byte of data stays within a UK-hosted, security-assured environment. That is what human-led, AI-optimised means in practice: speed and insight at scale, with control and defensibility kept where they belong, with your people.
AI capabilities across the platform
Explore every AI capability available to you, grouped by the work it supports. All of it sits inside one platform, governed by the same security, audit and permission controls.
Social media management
Generative content creation
Drafts posts, campaigns and replies from a short prompt, so teams overcome the blank page and keep output flowing during busy periods.
Rewording and tone adjustment
Reshapes existing copy for clarity, reading level or channel without losing your voice.
Hashtag generation
Suggests relevant hashtags to widen reach and discoverability.
Alt-text generation
Reads images and produces accessibility-compliant alt-text automatically, supporting your accessibility obligations.
Governance, safety and moderation
Sensitive image detection
Flags inappropriate imagery automatically.
Deepfake image detection
Identifies manipulated images to protect against misinformation.
AI content moderation
Assesses whether a comment falls outside your published guidelines, supporting consistent, defensible moderation decisions.
Message redaction
Permanently removes harmful or offensive content to protect agent wellbeing, with a full audit trail of who acted and when.
Listening, sentiment and community intelligence
Sentiment analysis
Scores conversation as positive, neutral or negative across social, news and online sources, even where you are not tagged.
Emotion detection
Identifies the emotional drivers behind a conversation, giving teams a deeper read than sentiment alone.
Trust Indicator
Measures the factors driving trust and distrust in your community, so you can manage reputation actively rather than react to it.
Theme clustering and theme alerts
Surfaces emerging themes automatically and alerts you to spikes before they escalate into crises.
AI SWOT
Analyses a report and groups conversation into strengths, weaknesses, opportunities and threats, turning raw listening into a decision-ready view.
Demographic analysis
Estimates age, maps gender and identifies location from public profile and content data, so you understand who you are reaching.
Location identification
Verifies and structures geographic data for precise place-based analysis.
Interests and industry analysis
Groups audiences by interest and sector for sharper engagement.
Influencer identification
Highlights the voices shaping a conversation in your area.
Demand management and customer service
AI chatbot
Builds a knowledge base from your own website content to answer common resident queries instantly, freeing officers for the conversations that need a human.
Suggested responses
Drafts reply options drawn from past interactions and sentiment, so agents respond faster and more consistently.
Message classification and prioritisation
Reads inbound messages and routes them by theme and urgency, so the right case reaches the right team first.
Conversation summaries
Condenses long threads into a quick brief, cutting handover and review time.
Spam filtering
Removes noise automatically and improves as your team classifies messages.
Shield and Assist, built exclusively for policing
Shield and Assist is a dedicated AI product built for police forces, designed to reduce the volume and harm of online abuse directed at officers and frontline teams while protecting capacity for the work that matters most. It applies Orlo’s AI to detect, triage and manage harmful content at scale, with human oversight and a clear audit trail throughout.
Proof in practice
AI is only as valuable as the outcome it produces. Here is where it has delivered.
Wakefield Council used Orlo’s AI-powered Trust Indicator to measure and act on the drivers of community trust, contributing to a 30% uplift in trust.
Shield and Assist pilot: an unnamed force returned 76 hours of capacity and deflected 84% of relevant workload during pilot.
Governance and assurance
As the only community engagement platform built exclusively for the public sector, you can rest assured your data is in safe hands.
- Human in the loop: AI assists, your people decide. Every AI-assisted action can be reviewed, edited or overridden.
- UK data residency: your data is hosted and processed within the UK.
- Security assured: ISO 27001 certified, Cyber Essentials Plus, GDPR compliant.
- Procurement-ready: available through G-Cloud and the Digital Marketplace.
- Auditable by design: AI-assisted actions are logged for governance, FOI and quality assurance.
- Configurable: AI features can be enabled or disabled to match your organisation’s policy.
“Working with over 400 public sector , we are committed to ensuring our software is secure, compliant and that we hold the appropriate credentials approved by the government”
Hardeep Johal
Orlo, Chief Technology Officer
“To ensure appropriate cyber security controls are in place and reduce cyber security risks in supply chains, the government has required suppliers to hold Cyber Essentials & Cyber Essentials Plus…This PPN applies to all Central Government Departments, Executive Agencies and Non-Departmental Public Bodies”
